Management and Organization Behavior Introduction and Foundation
High Performance Management • A’s, B’s, C’s – people and performance
Key Concepts • Product • Firm, Business Organization • Religion • Economics • Man, Men, Mankind • Profit • Costs • Profit = Market Price – Costs • Customer • Work and division of labor • Stakeholders • Core Competencies
What is an Organization? An organization is a collection of people who work together to achieve individual and organizational goals.
Trends Shaping Modern Business Management • Globalization • Technology • Knowledge (ideas, processes, motivation) • Boundaries (teams/collaboration)
Two Key Terms • Collaboration • Synergy
Investment Opportunities • What makes an investor? • What makes a good investment?
Competitive Advantage Concept: Competitive Advantage (and globalization…) • Innovation • Products • Processes • Quality • Service • Speed • Cost
Delivering All Five Areas • Virginia Mason Medical Center (pg 13) • 4 hr. wait to 90 minutes • Why not 0 wait? • Reengineering • Note: on stock prices
What is Management? Management is the process of planning, organizing, staffing, leading, and controlling an organization’s human, financial, material, and other resources to increase its effectiveness.
Why Management? Productivity
Four (or Five) Functions of Mangement • Planning • Organizing • Staffing • Leading (Directing) • Controlling
Planning • Goal: Deciding the desired outcomes and intermediate steps required to get to the outcomes. • Management and efficiency/effectiveness • Function of planning • “How can I add value?” • Using brain power of all…
Organizing • Assembling and coordinating: • Organizations (functions, positions that will be assigned to people) • Resources (financial, physical, information, other)
Staffing • Selection of people (hiring or selecting) • Assigning roles • Training
Leading • Also known as directing • Mobilizing - motivating by pulling, pushing, making, doing
Management/Competitive Advantage • Role of the activity manager? • Role of the Human Resource manager?
New Ways to Increase Performance • Reengineering: A complete rethinking and redesign of business processes to increase efficiency, quality, innovation, or responsiveness to customers. • Restructuring: Altering an organization’s structure (e.g., by eliminating a department) to streamline the organization’s operations and reduce costs. • Outsourcing: Acquiring goods or services from sources outside the organization. • Freelancers: Independent individuals who contract with an organization to perform specific services.
Managerial Skills • Conceptual Skills: The ability to analyze and diagnose a situation and distinguish between cause and effect and make appropriate decisions. • People Skills: The ability to understand, work with, lead, and control the behavior of other people and groups. • Technical Skills: Job-specific knowledge and techniques. • Emotional Intelligence: Ability to understand and deal with emotions.
Career Management • Both technical and general skills • Self reliant • Solutions, not problems • Be connected • Inside and outside the organization (networks) • Actively manage your career, organization relationship, boss • Achieve positive results
Career Management • Resumes • Skills • Successes
Appendix –OB History • Frederick Taylor • Frank & Lillian Gilbreth • Mary Parker Follett • Hawthorn Studies • Maslow, Herzberg • Theories X, Y
Hawthorn Studies • Key to modern management
Douglas McGregor • Theory X • Theory Y