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ILearnNYC Platform 101

Session Objectives. Provide an understanding of overall platform components, how they fit together and associated timelinesExplain the role of the Administrative Console and what it means to schools in terms of enrollments and access Describe how users get access to the system and how students se

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ILearnNYC Platform 101

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    1. iLearnNYC Platform 101 1

    2. Session Objectives Provide an understanding of overall platform components, how they fit together and associated timelines Explain the role of the Administrative Console and what it means to schools in terms of enrollments and access Describe how users get access to the system and how students set up accounts Clarify iLearnNYC technical and program support 2

    3. Platform Overview and Access 3

    4. The iLearnNYC Platform Key Components 4

    5. iLearnNYC and Google Education Suite Many ways to leverage Google with iLearnNYC Google docs can be linked as assignment submissions Resources can be embedded into course pages or added as links Google emails can be added in iLearnNYC profile for students and educators iLearnNYC is developing an iLearnNYC – Google User Guide to be distributed around August 15, 2011 iLearnNYC is exploring a partnership between Desire2Learn and Google to provide deeper integration 5

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    7. User Accounts Staff (including Educators, Principals and Assistant Principals) Leverage their existing DOE Login and Password Principals and Assistant Principals will be automatically added as auditors to all courses Students Create and manage their user accounts through www.iLearnNYC.net Completely “self service” Parents & Guests Plans being finalized; target launch date Spring 2012 7

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    10. The Administrative Console and Timeline Considerations 10

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    13. Platform Access Timeline 13

    14. Technical and Program Support 14

    15. Two Points of Contact Note: An iLearnNYC Implementation Manager will be assigned to your school before the beginning of School Year 2011-2012. 15

    16. The iLearnNYC Help Desk Who can contact the iLearnNYC Help Desk? School Technicians, Educators, Parents, Guardians, and Students 18 or over When can I contact the iLearnNYC Help Desk? 24/7/365 How do I contact the iLearnNYC Help Desk? Phone: (718) 935-3075 Web Form: Login to www.iLearnNYC.net, click “Help Me”, and contact us via the “Submit an Issue Online” link. 16

    17. The Submit an Issue Online Link 17

    18. iZone and School-Based Technicians iZone Technicians Special Team of DOE/DIIT Technicians assigned to iZone 13 Technicians will support all iZone schools’ hardware and technology infrastructure issues when Schools open. Will assist educators and school-based technicians with the resolution of technical issues How do I reach an iZone tech for support? iZone techs are dispatched to your school when you submit a Help Desk ticket for a hardware or technical infrastructure issue. School based technicians School-based technical support is essential to the current and future success of the program Alternative under budget constraints – CUNY Tech program. Please contact Ronald Bryant, rbryant2@school.nyc.gov, if interested. 18

    19. Contacts for iLearnNYC Wiki page: http://nycizone.wikispaces.com/Home Platform Feedback and Requests: Sandeep Chellani (schellani@schools.nyc.gov) and Meg Scheding (mscheding@schools.nyc.gov) Curriculum, Content, Licensing: Liz Azukas (lazukas@schools.nyc.gov) Implementation, Programmatic Questions: Tom Lynch (tlynch22@schools.nyc.gov) School Readiness (devices, upgrades, technicians) Ronald Bryant (rbryant2@schools.nyc.gov) Technical Support and Help Desk: 718 935 3075, ilearnnyc_helpdesk@desire2learn.com 19

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