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Troubleshooting Tips and Tricks

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  1. Troubleshooting Tips and Tricks Derick Larson Kinetic Data

  2. Agenda • Who am I? • How to contact support • Kinetic Task • Installations • Kinetic Request/Kinetic Survey

  3. Questions?

  4. Who Am I? • Derick Larson • derick.larson@kineticdata.com • 651-556-0926 • Responsible for Support, Training, and Documentation

  5. How to Contact Support • support@kineticdata.com • 651-556-1020 • 8AM to 5PM Central Time - Monday through Friday • Community site and forums • community.kineticdata.com • support.kineticdata.com

  6. Kinetic Task • Log files • Exceptions • Task Manager Console • Echo/Deferred Nodes

  7. Log Files • Where are they? • Task Engine tab & Logging tab – Task Administrator panel

  8. Kinetic Logs • What do they show?

  9. Exceptions • What can cause an exception • Errors from the handler • Errors from the connectors • Errors from the submitted answers/base/results values • Where are they recorded • Can they be “handled”

  10. Exceptions - Examples

  11. Exceptions - Examples • Connector Exception

  12. Exceptions - Examples • Answer/Data Set Exception

  13. Echo Nodes • Great way to show values for troubleshooting during the construction of a task tree.

  14. Deferred Node • Stop your Task Tree in process – check results

  15. Retry Handlers and Connectors • Depends on where the error is • Must add notes • Watch for errors farther down the tree • Messaging • Emails • Lookups

  16. Installation Issues • Running the installer • Remedy Options • Tomcat Options • Sharing files– jar/dll/so/candy (hah!) • Common error messages

  17. Running the Installer • Remedy Issues • Access • Memory Issues – Install Delays • Known Errors – Task Engine

  18. Running the Installer – cont. • Tomcat • What our installer does • Environment issues – (Windows Server 2008) • But I have my own tomcat • When you can’t use our tomcat

  19. Sharing Jar files • What jar files? • When do I have to share? • The best option is not sharing • Where do they come from? • Why don’t you use the 64bit API? • Kinetic Calendar and Kinetic Schedule do • Kinetic Survey and Kinetic Request coming soon

  20. Jar Files – cont. • Where do they go – tomcat_home\shared\lib

  21. Locating Library Files • What are library files (dll/so/a)? • Where should they go? • Where do I get them? • How do I tell my web server where they are?

  22. Common Installation Errors • Unsatisfied Link/No Class Def Found • Too many jar files • Just the 70 jar files • Location of the jar files • Can’t locate the library files • Path settings

  23. Kinetic Request/Kinetic Survey • Logs • Common Issues • Browsers

  24. Kinetic Request/Kinetic Survey • Logs • Available through the Web Admin Console – logging tab • Download or view last 200 entries • Task Manager tab has access to old (pre v5) engine logs • Older logs on the web server - /webapps/kinetic/logs

  25. Kinetic Request/Kinetic Survey • Common Issues – Events • Object Not found errors – Copy Existing Elements • Syntax errors • Common Issues – Styles • Available tools

  26. Kinetic Request/Kinetic Survey • Browsers • Testing – Litmus • Test groups – List Manager

  27. Litmus Example • Example of Litmus Results

  28. Performance Troubleshooting • New feature coming in 5.1

  29. Questions?(really)

  30. Thank You! Derick Larson derick.larson@kineticdata.com 651-556-0926