Capture and transfer knowledge at every stage in the software project lifecycle. Offset the negative impact on iterations, cycle times, risk and cost. Enable effective user adoption and achieve operational effectiveness of key enterprise systems. Planning Analysis & Requirements.
Capture and transfer knowledge at every stage in the software project lifecycle.Offset the negative impact on iterations, cycle times, risk and cost.Enable effective user adoption and achieve operational effectiveness of key enterprise systems.
Value across the entire software project lifecycle
Effective user adoption is key to achieving software ROI … yet most organizations don’t have the time or resourcesto effectively educate employees on a new technology.
50% of polled entities who’ve deployed ERP solutions have realized 50% or less of the projected benefits from their system.
(Panorama Consulting, 2012)
Defining Enterprise Software Success
SandHill.com, Neochange , Technology Services Industry Association, 2008
Effective User Adoption Hierarchy
Self Actualization (morality, creativity, problem solving, spontaneity, lack of prejudice)
Strategy Level (understanding what systems strategies are likely to lead to organizational success)
Operational Entity Level (understanding what tactical execution is needed to achieve the systems strategies)
Esteem Needs (self-esteem, confidence, respect achievement, etc.)
Functional Level (understanding how to execute functional tactics to contribute to success at the operational entity level)
Social Needs (friends, family, intimacy)
Process Level (understanding what systems processes are required to execute the tactics by functional level)
Safety Needs (shelter, work, family, health)
Transaction Level (understanding what basic systems building blocks, the transactions, will provide the most fundamental execution)
Physiological Needs (breathing, eating, sleeping)
The Planning Team – Equip SMEs with tools to easily capture the Current State to facilitate Future State design and prototyping, reduces risk caused by being out of synch with the actual Current State
Operational Mgmt and Training – input for end user training focus and specific end use proficiency issues.
The Project and Build Teams – reduces risk caused by inaccurate review and feedback associated with functionality reviews, reducing iterations and cycle times.
The Implementation Effort – reduces risk and delays associated with inefficient and imprecise communication of testing failures. For testing passes, also provides a jump on baseline training documentation.
End Users and Support– deep help content delivered to end users in real time in the target application, reducing Support volume Support has this at their fingertips as well.
The Training Team and End Users – more of the target application is documented and available for training, help and support, reducing documentation time 50-90%
Record your application’s functionality, transactions, processes
Create, review, edit & enhance
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