Avoiding Pitfalls in the KPI Jungle. By Neil Mellor BEng MEng AMIMechE FCQI CQP. Neil Mellor Quality Manager for 15 years Started with Honda (Swindon) Other roles in Remanufacturing, Metalworking and Construction Currently Company Quality Manager for Kier Infrastructure UK. Introduction.
By Neil Mellor BEng MEngAMIMechE FCQI CQP
Measuring things that are not important to the business but are easy to measure.
Actual (Rolling 12 Mths)
There is often a need to compare like with like even across business functions with differing parameters.
Sometimes KPIs are set without first defining normal, abnormal and danger levels.
Beneficial gain either positive or negative can have even more detrimental effects.
Define as one that the company or satisfactor has no influence over.