1 / 15

Avoiding Pitfalls in Write-On Installations

Avoiding Pitfalls in Write-On Installations. Write-On Track Record. 79% of all Write-On licenses installed are being actively used 3-6 months later Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”. Success Stories.

dinah
Download Presentation

Avoiding Pitfalls in Write-On Installations

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Avoiding Pitfalls inWrite-On Installations

  2. Write-On Track Record • 79% of all Write-On licenses installed are being actively used 3-6 months later • Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”

  3. Success Stories • Benefits of WO are realized • Servers fight over them • “Wouldn’t want to do my job with it” • “I’m serving more customers” • Drink sales increase • Errors decrease

  4. Failures • “Doesn’t work” • Technical problem • Lack of commitment • “Don’t have time” • Management not all on board • One partner loves it, other doesn’t • Owner loves it, manager doesn’t

  5. Qualify Prospects • Only for those who really want it • All decision makers must be on board • Meet GM & shift managers • Identify WO Champion

  6. Wireless / Network • Site Survey! • AP placement • Signal strength • Walls / Construction • Power • Test cables

  7. Configuration / Setup • Abbreviations • Common Name • Meet with servers • Abbrev. Exceptions • Dedicated Server machine

  8. Training • Everyone involved • Plenty of time • Handwriting Game • Abbreviation List / Test • Mandatory Practice Sessions • Identify bad attitudes

  9. Followup • Issue Log • Tweak MI names/abbreviations • WiFi Site Survey during business

  10. Morale • Get bugs out before go-live • One bad shift can damage confidence • Keep management informed and on board • Be there for them

  11. Case Study #1 • Father and daughter restaurant • Father convinced by WO benefits • Daughter didn’t think it was a good idea • Daughter was the one managing day to day operations and supervising servers.

  12. Case Study #2 • System tested out great during installation and training • HHs worked great during day, through lunch rush. • Once dinner got going, all HHs had communications errors. • The problem? • APs connected to same circuit as lights – on dimmer.

  13. Case Study #3 • Similar to last case: Worked great during day and through beginning of dinner. • HHs had communications problems as soon as the band started to play • The problem? • APs on same circuit as band plugged amps into

  14. Case Study #4 • Husband and wife restaurant • Husband drove the WO project, training, shift management • Husband fell ill. • WO stopped being used.

  15. Questions&Discussion

More Related