COMM 4170-01:Applied Organizational Communication Instructor: Dan Lair Day Twenty Two: Conflict November 9, 2005
Today’s Agenda • Reading/Topic Change for Next Monday • Sign up for Group Meeting Time • Organizational Conflict Elements • Tips for Assessing Conflict • Group Consultation • Discussion of Case Studies.
Tuesday, Nov. 15 2:00 3:30 5:00 6:30 Tuesday, Nov. 22 2:00 3:30 5:00 6:30 Scheduling Group Consultation Meetings
Diagnosing Organizational Conflict:Organizational Element • Organizational Culture: What are the norms for dealing with conflict? • Third-Party Representation: Are other parties involved? • Leadership: Are there good/bad examples of conflict management? • Reward Structures: Do rewards match behaviors? • Conflict Management Procedures: How are individuals required to handle conflict? • External Environment: What economic and/or cultural context is the organization located in?
Doing Interviews Don’t assign fault Explore perceptions Criticism-Opposite Rule Look for Interests Subtle Intervention: Reframe! Doing Observation Focus on observable behavior Look for patterns Look for “blips” Trust your feelings Follow up hunches Secondary sources Diagnosing Organizational Conflict:Tips for Assessment
Group Consultation/Case Studies • I will circle around between groups to discuss the status of your group project. • In the meantime, work together with your group to diagnose the conflict in each case study, using the worksheets provided. • At the end of the class, turn the worksheets in as an in-class activity. • We will regroup as a class to discuss the case studies.