Office of the CIO- Simple , Smart, Integrative managerial solutions

1. Office of the CIO- Simple, Smart, Integrative managerial solutions

2. Agenda • About MSP • Value • Scope • Demo • Where and How we operate • Case studies and Testimonials

3. About MSP • Blue chip enterprise customers • Distributed by VARs (Atos, Accenture, E&Y, PWC, BDO and more) • Supports both hosted and on-site deployment http://youtu.be/iGj48BBu7ok

4. Blue Chip Customers - examples My Single Point company confidential

5. Orchestrating the “nexus of forces” Business demand Service Demand Transparency Change & Regulations Strategic goals • Plan • Execute • Monitor Corporate risks • Optimize and align your demand according to the supply constraints • Align operations performance and maintain service and delivery level • Assure optimal delivery is done on schedule, within the budget & quality IT Operations Capability & skills Financial constraints Existing Agreements Skill / capability / financial constraints Technological constraints Complexity

6. What’s in the tin - CIO control framework • A bundle of carefully intertwined canned solutions • Each canned solution provide a powerful “template” which • Smart & comprehensive enough to get you started • Flexible enough to be tailored to your maturity and company terminology • Agile enough to be quickly integrated with your existing IT investments • Can be implemented “stand-alone”

7. CIO office scope – Align, Enforce, Optimize • Budget operations – plan, forecast and align your budget with the operational performance • PPM – Make sure you deliver the stuff that actually matters • Demand management – Manage and align every business demand item, end-to-end audit • Service operations – Make sure service it optimally delivered and optimize its cost / value / agreement coverage / satisfaction ratio • Risks operations – Set your risk management operations in to auto-pilot, optimize the cost / compliance ratio • Idea and innovation management – balance marketing, sales and operations ideas to achieve a competitive edge • Sales operations – optimize the sale operations performance, decrease operational overheads and align marketing, sales, financial and operational performance

8. Why are we different? Unique, Proven Technology • What-if scenarios to support on-line decision making • Strong reporting ad analytical embedded capabilities– build it yourself • Simple, flexible and a comprehensive Work Flow engine (WF) • Granular permissions mechanize (agile, aggregative, n-level) • Powered by a powerful “solution designer “ (allow non-technical personnel to maintain the system) Easy to acquire the internal competences , Easy to maintain

9. More Info examples • Business Demand Management • Budget governance • Idea & innovation Management • Service operations optimization • GRC operations • Sales Optimization

10. Where do we operate? Market Regulations Market condition constantly changes Customer Requirements Competition Corporate (CEO, COO, CFO, CIO..) Corporate executive cope with the market needs by triggering “Business Demand” Business Demand Business Units, IT, Engineering, R&D Operational units need to match supply with demand My Single Point company confidential

11. How do we actually do it? Capture Business Demand Delivery & Financial Planning Assign resources, costs, risks.. Match Supply with Demand What if abilities Manage & Control Demand Report status & track plan vs. actuals My Single Point company confidential

12. Office Of the CIO high level scope Business flows MDM Corporate Business Alignment Procedure & practices Business flows Business flows operations Planning & control My Single Point company confidential

13. Office Of the CIO high level scope Corporate Budget demand Objectives & KPIs Budget constraints Organizational unit structure & HR constraints Portfolio Structure Assets Risks Service Catalog Decision making process MDM operations My Single Point company confidential

14. Office Of the CIO high level scope MDM Corporate Budget demand Objectives & KPIs Budget constraints Organizational unit structure & HR constraints Portfolio Structure Assets Risks Service Catalog Decision making process set the budget caps according to the OU / customer structure, study the ERP budget break down structure Set the operations caps according to OU structure / skills per time unit (year / quarter / month) map the customers portfolios break down tree Map the cost item repository and price lists discover the corporate risk catalog to align the budget demand with the risk constraints Map the business flows & allocate who would be accountable for assessing the operational impact design the reports, controls and KPIs for the what if scenario and dashboards set the KPIs and build the Corporate Performance balanced scorecard tree to align the budget demand with the corporate objectives operations

15. Example the IT systems to harmonies quality Setting a demand management framework that creates a uniform coherent process which binds the IT System with data managed in: • Project management systems • CRM and Bid Management systems • Risk management systems • Defect, tasks, incident management systems • 3rd party configuration and release management / change control systems • ERP systems

16. End customer examples

17. “By utilizing MSP,Dunstan Thomas has improved customer satisfaction and increased income from changes in scope” Chris Read , Chairman Dunstan Thomas Testimonials "By utilizing MSP, Cellcom has gained a unique platform to accord its IT work plans with its business goals . It quickly became the main communication channel between our IT employees and their delivery units in the organization. We use the system to provide Cellcom's employees and senior management with the ability to make educated decisions, which trickle down to all of our IT employees and bubble back up to present online status“ CIO Cellcom Integrated to Project Server, SAP,QC “We saved 25% in direct expenses, investing the savings in our P&L and diverting operational expanse to capital investment which significantly improved our Time-To-Market” Senior VP and CIO, MenoraMivtachim Integrated to PSNEXT,ERP, CRM,CPM "MSP automated the communication and the yearly work plan between the IT division to its customers and manages the ongoing initiatives and changes to the work plan. MSP presents to all IAI business units a clear and up-to-date picture of the projects portfolios while allowing prioritizing the work considering IAI budget, strategic goals and delivery abilities." CIO, Global leader in the Aerospace Industry Integrated to MS Project, SAP “By utilizing MSP, Clalhas gained a real ability to react in real time to dynamic market forces. In this highly competitive market, our increased agility will enable us to surpass our competition and maintain our competitive leadership for years to come.” CFO Clal-bit Integrated to SAP,QC, TFS, Project "We have implemented My Single Point in a matter of days. We have achieved control of our pipeline and conformance to our strategic goals, budget and capacity constraints. My Single Point has provided us with a true, tangible decision making framework allowing use to propagate our decisions to all operation participants in real time.“ VP, CIO Phoenix My Single Point company confidential

18. Case Study Examples

19. Simple, Smart, Integrative managerial solutions

20. OCIO Demo Clarity Oracle OU structure Budget plan Business Plan Budget Line Portfolio Skills Capacity Risks Constraints repository Service Requests Business Demand Defect Jira Releases Documents Strategy Org structure Work Packages Service catalog Assets Process SLA Tasks TFS Roles & accountabilities

21. Solution Architectural Landscape (Capabilities)

22. Orchestrated business language My Single Point company confidential

23. Orchestrated business language My Single Point company confidential

24. By controlling the interaction MSP enforces the corporate processes & procedures while setting accountability, traceability & auditability for every business requirement Operations Business translate creates I Understand Dynamic Entity Manager (DEM ) DEM Integration Engine (Orchestrator) Got it! Thanks I Know MSP actively affect the Enterprise Architecture & governs the Mata data No Problem! O.K I Agree Got it!

25. By controlling the interaction MSP enforces the corporate processes & procedures while setting accountability, traceability & auditability for every business requirement Operations Business translate creates Dynamic Entity Manager (DEM ) DEM Integration Engine (Orchestrator) Got it! Thanks I Know I Understand MSP actively affect the Enterprise Architecture & governs the Mata data No Problem! O.K I Agree Got it!

26. LOBs examples • Balanced Scorecard • Project, Program Portfolio management • Budget transformation • Operational complexity optimization • Managed Services OEM • BID management process • Procurement automation • Release Management (ALM / SLM) • Risk management

27. Challenge – Variance • Strategy (alignment must be kept) • Process (different ways to utilize the same systems) • Technology (different Brand of systems) • Culture (variance in terminology and conduct) • Change (scope and goals constantly change due to competition ) • Regulation (endlessly affecting the way the business is run) My Single Point company confidential