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  1. What can you learn from our experiences? Muthu Arumugham Vice President, Technology E-Z Data, Inc

  2. Great ideas are contagious Discussion Forum Format and not a monologue…

  3. Agenda • Platform support for SmartOffice 6.0 • Hosting Services Update • Conversion Services Group • Security Advisory Council • Integrations

  4. SmartOffice 6.0 Technical Specification • J2EE 1.4 based application and J2EE 1.4 requires • Servlet 2.4 and above • EJB 2.1 and above • JSP 2.0 and above • JDK 1.5 and above • Client side requirement • HTML 4.0 • CSS 1.0 • JavaScript 5.5 • XML Process 3.0 • Client side platform support • Window 2000 and above • IE 6.0 and above

  5. SmartOffice 6.0 Platform Support • App Servers • Websphere 6.1 and above • Weblogic 9.1 and above • Tomcat 5.5 and above • Oracle • 10gR2 and above • Dropping support for 9i and 8i • DB2 • 8.3 and above • Dropping support for 7.x

  6. Hosting Services Update After four years …. • First retail customer in Mar 2003 • After four years… • 4,000+ retail users • 1,000+ small businesses • 99.8% uptime for the last 24 months • Proactive monitoring with SmartMonitor • Corporate Customers (partial list) • Ameriprise Financials (four different systems) • Wachovia Insurance Services • HSBC Insurance Services • NFP (a.k.a Partners Financial) • CPS – a BGA

  7. Hosting Services • What can you learn from our experience • Best practices of monitoring • Best practices of DR/BCP • Best practices of maintenance • Team of 35+ people dedicated for hosting operations • System Administrators • Database Administrators • Network Administrators • Security Administrators • J2EE/Tomcat Administrators • 24x7 NOC analysts

  8. Hosting Services • How can you take advantage of our hosting services?

  9. Conversion Services Group (CSG) • A new service group within E-Z Data to perform end to end data conversions • CDS • Act • Goldmine • Based on best practices of converting 4,000+ SOO users and corporate implementations • How can you take advantage of CSG’s services? • E-Z Data resources (e.g. Raju) are available here to help you

  10. Security Roadmap • Proactive and Periodic Auditing • Policies, Procedures and Processes audits • Ethical Hacking • Vulnerability Threat Assessment (VTA) • Penetration Testing

  11. Security Advisory Council (SAC) • 1 year term • Membership • 4 from corporate clients • 2 practitioners from the security industry • Let us learn from each other’s experience • Great opportunity for networking of like minded people • One meeting per quarter • No more than 2 hours of commitment every month

  12. Integration Options • SmartIntegrator • Launching third-party and homegrown web/windows applications • Event-based data push from SmartOffice • On-demand update of SmartOffice data • Pulling/pushing data from integration middleware (e.g. MQ Series) • DataXchange Enterprise • Synchronizing large volumes of legacy or third-party data on a daily/weekly basis • Leads distribution • Synchronizing user/hierarchy data between LDAP and SmartOffice • DataXchange Online • Timely updates of pending cases, appointments, contracts, licenses • Distribution of inforce policy values

  13. SmartIntegrator • A very mature and proven integration strategy • Pre-packaged integrations with 3rd party applications • Custom integrations • Empower your developers with • SmartIntegrator Training • SmartIntegrator JumpStart Package

  14. Web Services and SOA • SmartIntegrator is a data access layer • Objects and Properties • CRUD methods • WSDL for Data Services and Business Services • Reshuffling the code to expose reusable components as “services”. Examples, • Send Form letter as email • Check activity conflict • Get Duplicate Contacts

  15. Quick ReferenceRight Tool for the Right Job

  16. Quick ReferenceRight Tool for the Right Job

  17. What can you learn from our experiences? Muthu Arumugham Vice President, Technology E-Z Data, Inc