Dr. Nguyen Huu Le Chairman, TMA Danang, 10 Jan 2008

1. TTC: TMA’s Solution to the Quality Human Resource Challenge Dr. Nguyen Huu Le Chairman, TMA Danang, 10 Jan 2008

2. Contents TMA The Scalability Challenge TMA Training Center (TTC) Background Objectives Why just ICT Graduates? Needs for Quality Resources Market Analysis Services Key Differentiators

3. TMA (1) • Good track record: Compete successfully against India and China • Average growth rate 60% in the first 10 years (now over 800 software professionals) • Good customer list (Nortel, Alcatel-Lucent, Juniper Networks, IBM, Oracle, Flextronics, NTT, Toshiba…) • Key success factors: Embracing best practices from the outside • Focus on R&D outsourcing • Western management style • Customer/Quality focus • People empowerment • Long term commitment 3

4. TMA (2) • On going Challenges • IT education lacking in terms of practical and soft skills • Can employ only the top 5-10% • Select only 30-40% for interview • Only 15-20% pass technical interview • Invest another 2 months for training before going into customers projects • Attrition going up, now about 10% • Many New Opportunities • Vietnam more recognized as an outsourcing destination • Leveraging the Vietnamese brainpower for R&D outsourcing  New challenge: Scalability 4

5. The Scalability Challenge • How to ramp up large teams? • Possible from the existing large pool of ICT graduates • Historically hired top 5-10% of applicants • However, potentially the next 30% of applicants could be trained to be productive within 6-12 months • Require huge investment in training • TMA Training Center (TTC) • TTC Internal: since 2001 • TTC External: March 2008

6. TMA Training Center (TTC)Background • TTC Internal: for existing TMA employees • Since 2001 to provide hundreds of courses a year for TMA’s employees • Technical courses: Programming, Telecom/Network, Testing etc. • Languages: English, French, Japanese • Soft skills: communication, presentation, task/time management etc. • Quality/engineering processes based on TL 9000, CMMi • Management & Leadership • TTC External: for external ICT people • Licensed in Q2’07 • To be launched in March 2008 • Co-located with TMA’s development centers • TTC Internal + TTC External  TTC

7. Objectives • Provide quality training to fill the gap between ICT graduates skill levels and outsourcing industry needs • Sources of TMA’s quality resources • Also for other software outsourcing companies Outsourcing Industry Needs • TTC’s courses to provide: • Technical skills • Software engineering process • Real experiences • Soft skills • Verbal English communication ICT graduates skill levels

8. TTC Software outsourcing companies Why just ICT Graduates? Top 10% Utilize thousands of ICT available graduates for the outsourcing industry Quick solutions for market’s needs ICT Graduates

9. Needs for Quality Resources • TMA • Total number is expected to double every 3 years • Over 1000 by mid-2008 • 300-500 new engineers in 2008 • 300 for TMA • Another 200 for JV • Software outsourcing industry • Growth rate more than 50%/year  Need at least 5 - 10 thousands ICT engineers/year • However, many ICT graduates unemployed or working in non-ICT because their skills not matching needs  Require more quality ICT resources to sustain the growth rate and make Vietnam more attractive for software outsourcing

10. Market Analysis • Some training centers start targeting ICT graduates • Still no training center applies project-based model • Virtually no training center provides • Project management • Software architecture • Quality assurance • Business analysis • Telecom specialization • Network programming  There is a huge gap between training and industry needs

11. Services (1) • Target Clients • Individuals: focus on new/recent graduates • Companies: focus on MNCs setting up operations in Vietnam

12. Services (2) • Programs: Focus on developing specialised professionals Programmers Testers TTC ICT Graduates Business Analysts QA Engineers ICT Professionals Architects Project Managers

13. Key Differentiators (1) • Founded by a successful software outsourcing company with 10+ years of experiences • Understand what the outsourcing industry needs • Complement the university/college’s curriculum • Teach what the outsourcing industry needs • Practical courses: project-based model, not just classroom training • Trainers are industry experts with real experiences • Working on projects, in a team • Practical contents • Hand-on lab practices  Trainees not only get knowledge/skills, but also the real experience from sample projects/exercises

14. Key Differentiators (2) • English learning environment • Books, guidelines, references • Presentations • Toastmasters clubs for all trainees • Well-equipped labs and facilities • Advanced telecom labs • Utilize Internet technologies • Online training material • Training schedule and results posted on TTC’s web site • Email/forum accounts for all trainees to communicate with trainers • Seminars by industry experts

15. Contact • For more information, please contact: Hong Tran Training Director Phone: 08 – 990 - 3848 Mobile: 0908 – 676- 212 Email: tphong@tma.com.vn Address: 111 Nguyen Đinh Chinh Phu Nhuan district, HCMC