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Positive mental health. Health in Mind 23 rd March 2012 – Edinburgh Social Enterprise Summit Gwenn McCreath, Chief Executive. Introduction Context Early days Setting our goals Challenges Successes Our new baby!. Overview. Context and the early days.

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Positive mental health

Positive mentalhealth

Health in Mind

23rd March 2012 – Edinburgh Social Enterprise Summit

Gwenn McCreath, Chief Executive




Early days

Setting our goals



Our new baby!


Context and the early days
Contextand the early days

  • Then and now … Health in Mind – overview

  • Then and now … me

  • Year 1 - mutual learning

  • … about our services

  • … about our finances

  • … finding a common language

Setting our goals
Setting our goals

  • Business planning – a new concept!

  • A long process

  • Changing culture

  • New priorities and clear direction

  • Emerging plans and processes

Priorities our people
Priorities – our people

To have happy, fulfilled staff and volunteers - we will:

  • Measure volunteer and staff satisfaction, identify and address improvements

  • Develop the leadership role of the management team

  • Internally – create a learning culture and environment

  • Externally – take a more structured and strategic approach to partnership working

  • Develop an HR strategy

  • Develop a volunteering strategy, based on the needs and aspirations of our volunteers

Priorities our customers
Priorities – our customers

To improve our service user focus:

  • Develop an inclusive approach to service delivery and planning

  • Fully involve service users in improving service delivery and developing new services

  • Establish and monitor how satisfied service users are with our services

Priorities developing new and existing services
Priorities – Developing new and existing services

Current Services

  • Midlothian – Orchard Centre Services: extend into new geographical areas

  • South Edinburgh Healthy Living Initiative: continue to work locally, focusing on mental health and health inequalities – project due to end 6/09

  • Beyond Trauma, working with survivors of childhood sexual abuse (CSA) – extend into new geographical areas

  • Support, Accommodation and Respite Service: continue to work locally

  • Men in Mind, working with men in BME communities who have mental health difficulties: extend into new geographical areas

  • Re:Discover, addressing social isolation and supporting people to develop new social networks: extend into new geographical areas

  • Information Service, including the Edinburgh Information Resource Centre, Edspace: continue to work and develop locally as well as extending the concept into new geographical areas

  • Training Service, delivering external and internal training, including equalities, mental health first aid, CSA issues: continue to develop

  • OCD group: we will gather the information we need to inform what happens next

New areas of service delivery
New areas of service delivery

  • Working with older people

  • Development of complementary / alternative therapies

  • Development of Arts activities

  • Development of talking therapies in our current practice, for example, counseling, CBT

  • Peer support and recovery – we will look for opportunities to promote and develop this way of working

Influencing policy and practice
Influencing policy and practice

  • Raise awareness of who we are and what we do amongst key audiences

  • Use evidence-based practice

  • Demonstrate a quality approach

  • Support our service users to present key issues

  • Be aware of relevant issues and strategies – continue to develop better external awareness

  • Improve our networking and partnerships with the statutory and voluntary sectors

  • Contribute to key groups where they will benefit from our expertise

  • Use a recovery approach

Ensuring our finances and systems are fit for the future
Ensuring our finances and systems are fit for the future

  • Grow our income to at least £3m by March 2011

  • Increase our free reserves and develop a reserves policy

  • Develop a policy on service subsidy

  • Develop an investment fund

  • Develop a sustainable income stream

  • Use a transparent costing mechanism

  • Identify and map our key processes

  • Review our IT and be clear about our strategic requirements/action required

  • Investigate a common database

  • Review and update our website


  • Finding the time

  • Coping with constant change

  • Always learning

  • Plan, do, review

  • Communication – taking people with you

  • Happy staff?

  • Building a team

  • Maintaining external focus

  • Maintaining an overview


  • Developing our befriending services – no tenders!

  • Communities Connecting - pilot with older people – a successful tender

  • In Jan 2010 – taking on an-ex private care home – a partnership

  • Edspace, Midspace and Eastspace – unique knowledge and experience

  • Establishing a counselling service in Craigmillar – good to work for?

  • Trauma Counselling Line Scotland – national counselling line, Scottish Govt funded

  • Training – entrepreneurial - UAE

  • Marketing agency – new branding

  • TSEF funding – bespoke database; researching new ideas; communications (but not SIF!)

Our new baby but it s really 3 years old
Our new baby (but it’s really 3 years old!)

  • ‘Let’s Talk’ – existing service into a new market

  • Targeting employers / employees

  • Rigorous research (Forth Sector)

  • Just Enterprise support with EGF application (.. with Forth Sector again!!)

  • EGF success!!

  • Christening soon

  • Staff, premises, systems and processes in place

  • Branding, materials, PR, website underway

  • What’s next for us? …..

our services

our service principles

our people

our infrastructure

our nutrients

Thank you
Thank you!