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Windows Desktop Deployment Service (DDS) 1.1 at LANL

Departmental Computing Services. DCS-1. Windows Desktop Deployment Service (DDS) 1.1 at LANL. Mark Wingard Departmental Computing Services Los Alamos LA-UR 09-03038. Departmental Computing Services. DCS-1. Purpose of DDS DDS background Image configuration Challenges Future. Agenda.

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Windows Desktop Deployment Service (DDS) 1.1 at LANL

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  1. Departmental Computing Services DCS-1 Windows Desktop Deployment Service (DDS) 1.1 at LANL Mark Wingard Departmental Computing Services Los Alamos LA-UR 09-03038

  2. Departmental Computing Services DCS-1 • Purpose of DDS • DDS background • Image configuration • Challenges • Future Agenda

  3. Departmental Computing Services DCS-1 • Automate Windows installations • Ensure desktop meets security compliance requirements • Provide a consistent Windows desktop configuration on the unclassified network • Meet the needs of field support techs Purpose of DDS

  4. Departmental Computing Services DCS-1 • Microsoft Deployment Toolkit • Free download from Microsoft • Customizable • Scripts and best practices • Network based • Images, scripts, drivers, applications • Windows Automated Installation Kit • WinPE, Sysprep, ImageX • Lite Touch boots from CD • Zero Touch integrated with SMS/SCCM • DDS uses Lite Touch Microsoft Deployment

  5. Departmental Computing Services DCS-1 • Fall 2007 – Beta 1 using BDD 2007 • Only static IP addresses supported • No ability to add additional applications • New ISO/CD required when any changes were made • Support for handful of Dell workstations • NLIT 2008 - Beta 2 using MDT 2008 • DHCP via firewall/routers • Support for additional applications • Support for “Refresh” option • More Dell workstations added DDS History

  6. Departmental Computing Services DCS-1 • Fall 2008 - Production version 1.0 • XP SP2 configured to NIST 800-68 • Up to 16 applications available • More Dell workstations and VMWare added • Spring 2009 – Version 1.1 • XP SP3 • Office 2007 replaces Office 2003 on OS w/ Apps • Added support for laptops and some HP models • Application versions upgraded DDS History Cont’

  7. Departmental Computing Services DCS-1 • ½ FTE during Beta development • 1 ¼ FTEs currently • Change Control Board • Official mechanism for changes to central services • Each field team gets one vote - DDS configurations vetted • Information Architecture Team • Sets standards for applications and configurations • Initially voluntarily, slowly becoming mandatory • Working on Default Configuration • E-mail list for DDS questions & requests • Field techs can make requests • Questions guide changes • Rigorous Testing • Development server • Performance, functionality and compatibility tests Development Process

  8. Departmental Computing Services DCS-1 • 2 Flavors of XP SP3 • Plain OS • OS with Applications • Universal Settings: • STOW-XP - NIST 800-68 settings minus LANL specific changes • Administrator autologon w/ blank password • Latest patches • Pre-installed utilities: • SMS 2003 client and Toolkit • Windows Defender 1.1.1593.0 • Windows Media Player 11 • Cisco IPTV 3.5.1.5 • Adobe Flash Player 10.0.22.87 • Internet Explorer 7 • ESD Net Installer 2.0 Images

  9. Departmental Computing Services DCS-1 • Folder on Administrator’s desktop with installers • Tivoli client (backups) • Cisco VPN client • QWS 3270 • WS-FTP • BC Wipe • VB script to rename and disable the built-in Administrator and Guest accounts Images Cont’

  10. Departmental Computing Services DCS-1 • OS with Applications image • Universal Settings plus: • Microsoft Office 2007 w/ SP1 • Adobe Acrobat Standard 9.1 • Citrix ICA client 10.1.5 • Symantec AntiVirus Client 10.1.6 set to install automatically on either image • Soon to be replaced w/ Symantec Endpoint Protection Images Cont’

  11. Departmental Computing Services DCS-1 • Adobe Acrobat Standard 9.1 (pre-installed on OS w/ Applications) • MS Office 2007 Pro w/ SP1 (pre-installed on OS w/ Applications) • Citrix ICA Viewer 10.1.5 (pre-installed on OS w/ Applications) • MS Office 2003 Pro w/ SP3 and the Office 2007 Compatibility Pack • Firefox 3.0.10 • Thunderbird 2.0.0.16 • HyperSnap 6.31.01 • MeetingMaker 8.6.2 • Oracle JInitiator 1.3.1.25 • WinZip 11.0 Optional Applications

  12. Departmental Computing Services DCS-1 • New Computer • Wipes computer clean and installs XP • Formats and partitions hard drive via Diskpart • Existing Computer • Used to replace Windows on an existing computer while retaining the user’s settings and data • Does not format or partition hard drive Task Sequences

  13. Departmental Computing Services DCS-1 • Memory - 512 MB minimum • Hard disk - no size limitations • New Computer: • Partitioned into a single, C: partition with NTFS • Supported Dell Models • OptiPlex 745, 755, 760, GX260, GX270, GX280, GX620 • Precision WorkStation 360, 380, 650, 670, T5400 • Latitude laptops D600, D610, D800, D810, D830, E6500, E4200 • Supported HP Models • Workstations XW4300 and DC7900 • NW8440 Laptop • Other makes/models may also work, but not yet tested • New models added as drivers are acquired System Requirements

  14. Departmental Computing Services DCS-1 • Education • Techs confused • Installing same applications from menu on top of OS w/ Applications image • Not using Refresh option • Hands-on Training Class in development • Visits to field teams for QA sessions • Web site w/ step-by-step instructions • (Requires reading) DDS Challenges

  15. Departmental Computing Services DCS-1 • Competition • Standalone BartPE image developed by field support • Not tested • Not secured to FDCC standards • Takes twice as long to deploy as DDS • Loaded w/ extra applications • Patches not current • 2000+ installations to date vs. 700+ for DDS • Management has not mandated DDS DDS Challenges Cont’

  16. Departmental Computing Services DCS-1 • Drivers • Manufacturers constantly changing hardware • Driver packages inconsistent • New models released without notification • Applications • Some are not network/automation-friendly • Constant upgrades • MDT Lite Touch menus not very flexible • USMT (User State Migration Tool) • Techs don’t understand options • No standards for where users store data • Can be slow depending on amount of data • Testing on New Models • No budget for continually buying the latest hardware • New purchasing restrictions may help limit models DDS Technical Challenges

  17. Departmental Computing Services DCS-1 • Integrating with SCCM • Lite Touch fits LANL’s decentralized support model • Still need to upgrade to SCCM • PXE Boot capability • No DHCP in place at LANL • Getting Management Support • Multiple installation methodologies promote desktop chaos • Central deployment solution meets accreditation requirements • What will the next OS be? • Vista still in Information Architecture “do not use” category • Will Windows 7 come soon enough? • Resource limitations • Hiring freeze • Constant stream of ‘crises du jour’ Future Challenges

  18. Departmental Computing Services DCS-1 Questions

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