Transition Course 2010

1. Addressing Mistreatment Sorting and Reporting Alan W. Cross, MD Ombudsperson Transition Course 2010

2. Student Mistreatment Patient Mistreatment Staff Mistreatment Targets of Mistreatment

3. Attendings Residents Nursing Staff Fellow Students Patients Perpetrators of Mistreatment

4. Direct Assault – physical or verbal Back Stabbing Threatening Manipulating – abuse of power Harassment – sexual or other Humiliation Hostile Work Environment Forms of Mistreatment

5. Victim Directly Observe Overhear Hearsay Exposure to Mistreatment

6. Think it over Let it go Call it on the spot Call it later – sooner the better Report it up the chain Response to Mistreatment

7. Alan W. Cross, MD Confidential Resource for students who think mistreatment has occurred. Help students determine best response to the situation – student remains in control. Be a student advocate with the faculty and administration. Assist in reporting when that is the student’s preference. Ombudsman Role

8. Alan W. Cross, MD across@unc.edu across@med.unc.edu pager – 216-6293 office – 843-8273 AOL IM screen name – DoctorAlanC also in Facebook (but don’t know how to use it yet) Ombudsman Contact

9. Early – as close in time as possible to the situation – help you define problem and devise response. Even if you don’t think you need assistance – establishes a record and bolsters your case and protects against adverse consequences to you. You need not even identify yourself if that is your preference – call or page and we can talk. I will keep a confidential record of each contact/situation so we can address institutional problems When to Contact

10. Each AHEC site has a designated ombudsperson AHEC Ombudspeople