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PDCA and beyond Hand-out Jos Van Thienen Almada, Portugal May 2012
Fathers of the qualityrevolution 30s: Walter A. Shewhart 50s: W. Edward Deming Discussed the concept of the continuous improvement cycle (PDCA) in his 1939 book, "Statistical Method From the Viewpoint of Quality Control“ Modified and popularized the Shewart cycle in the 50s to what is now referred to as the Deming Cycle.
Twotools IMAR Soft Human Strategy focus PDCA Hard Instrumental Strategy
Teach as youpreach PDCA as a scaffoldfortoday’ssession
Learningobjective: learnaboutqualitycyclemethodology Plan • Understand the basic principles of quality cycles, i.e. the how and the when, the why and the what • Learnhow to implement a rapidcycleor PDCA improvementprocess • Exchange experiences (learn from and with each other)
PDCA and beyondPart One PDCA forcontinuousdevelopment
Plan Do Act Check
PDCA as a way of monitoringquality (1) A simpletool, particularlysuited forday-to-dayusage on different levels and for different purposes. (2) As a learningcycleit fits perfectlywell in the frame of Demings TQMP. (3) It puts intopractice the generalprinciples of qualitydevelopment.
Qualitydevelopment: generalprinciples • Contextual • Systematic • Cyclical • Goaldirected • Timebound
2 P d c A : s t e p s
PLAN • Define the problem (turn into a challenge) and set goals • Collect data and analyse them • Come up withalternativesolutions and select them • Plan the project milestones and incorporateactions in a plan of action
DO • Do changes to solve the problems • Do themon a smallorexperimentalscale • Youcan test whethertheyworkornot, and easilyadjustcourse • Youdon’tdisruptday-to-day routine activities • Youdon’tworrypeople (fearforchange!) • Communicatewhatyou are doing (and why)
CHECK • Gather relevantinformation (formal and informal, qualitative and quantitativeassessments) • Demingrenamedthis step: study. Studywhatworkedorwhatdidnotwork. • Report yourresults and communicatethem (makeit a ‘common’ project)
ACT • Re-act • Standardizesuccessfulsolutions • Pre-act • Findopportunitiesforfurthterimprovements • Provide safeguards to prevent relapseinto the previous stage
PDCA and beyondPart two Empowerment bymeans of IMAR
Inspire Mobilize Reflect Appreciate
Learningobjective Plan • Learn about how we can empower people (i.e. bring in the human factor). Empowerment through • Inspiration • Motivation/mobilization • Appreciation • Reflection (reflectivepractice) • Exchange experiences (learn from and with each other)
Leadershippepper1 Giveincentives Findnewideas Createchallenges Discover newpossibilities Inspire Inspire
Leadershippepper2 Spread enthousiasm Getpeoplegoing Makethem express theirinspiration Makethemusetheircompetences in order to do this Motivate Mobilize
Leadershippepper3 Express what’s of a certainvalue in yourorganisation Appreciateefforts and results Payattention to eachother’scontributions Appreciate Appreciate
Appreciativeinquiry: what? Attitude orperspective Methodorstrategy
Leadershippepper4 Look back upon the process and itsresults Try to defineproblems and successes Talk withothersabout the heart of the matter Look aheadfornewchallenges reflect Reflect