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Troubleshooting Crystal Reports & Imaging Issues: Essential Solutions

Learn how to address Crystal Reports errors, printing & scanning issues, common errors, and recommended troubleshooting steps. Find solutions and tips to resolve technical problems effectively.

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Troubleshooting Crystal Reports & Imaging Issues: Essential Solutions

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  1. Firefighter Resources

  2. Before you call . . . • Reboot and try again • Try it on another workstation • Test your Internet connection • Was it working yesterday? • Is this a new workstation? • Write down the entire error • Know the module (scan, search, index) and what function you were attempting to perform

  3. Crystal Reports Errors • Install Crystal runtime • update.halfile.com • Your version <=9 • download Crystal 9 runtime • Your version > 9 • Download matching version • Crystal 10 or Crystal XI

  4. Crytal Reports Errors • Does it work on another station? • Could a drive mapping be missing • Does it work for some records and not others? • Could you have a bad formula? • Unusual or unexpected data on a record?

  5. Troubleshoot Printing • 99% of the time not a halFILE issue • Can you print a test page? • Are you using the latest PCL driver? • Are you using a driver that matches your exact printer model? • Can Imaging Professional print the image?

  6. Troubleshoot Scanning • 99% of the time not a halFILE issue • Power off scanner and workstation • Will Imaging Professional or Kofax VCDemo scan the document? • Does it pass the diagnostics in control panel scanners and cameras? • Will it scan flatbed? • Does it need to be cleaned? • Check those cables !!!

  7. Common Errors • Error 429 or 430 ActiveX . . . • Apply workstation components from Administrator-Tools-Options • Run update service • Error 0 • Get latest Kofax Viewer from update service or switch to Imaging Viewer in Administrator-Tools-Options • SQL Server does not exist or access denied • SQL Server started on server? • Windows firewall enabled?

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