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Communication Process

Communication Process. Defining Communication. On a sticky note, write down your own definition of communication. Be as detailed as possible. With a group, discuss your definitions – what was different? What was the same?

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Communication Process

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  1. Communication Process

  2. Defining Communication • On a sticky note, write down your own definition of communication. Be as detailed as possible. • With a group, discuss your definitions – what was different? What was the same? • Together with your group, come up with the BEST possible definition to share with the class.

  3. The Communication Process Model • Speaker: the person who begins the communication interaction by having a thought or intended message to send to a listener. • Who can this be? • Does it have to be a singular person? • Does it have to be human? • Do they have to know who their audience is before they decide to communicate?

  4. Process Model Cont. • Encoding – the process of creating the message to be transmitted from a sender to the listener. Converting your thoughts and ideas into content that can be transmitted. • The speaker’s decision • Denotation and Connotation (we will discuss this more on Wednesday)

  5. Process Model Cont. • Message – what is actually communicated or transmitted to the listener. • What is the goal of the message? Did you send the intended message? • Verbal – the actual words communicated (words are symbols) – written, spoken, signed • Nonverbal – how you say it (voice, body language) • Which do you think is more believable – verbal or nonverbal? Best if these match!

  6. Process Model Cont. • Channel: the means by which the message is communicated. THIS IS NOT THE SAME AS ENCODING. • What are examples of different types of channels of communication? • The “break-up” scenario - discuss why certain channels are better for certain situations.

  7. Process Model Cont. • Listener – the person or people who receive the speaker’s message. • Discuss “Frame of Reference” – this is what affects the way speakers and listeners communicate

  8. Process Model Cont. • Decoding – how the listener interprets and processes the message transmitted by the sender. • Was the intended message received? What could go wrong here?

  9. Process Model Cont. • Feedback – the message or response sent from the listener back to the speaker. Shows understanding and interpretation of the speaker’s message. • Can be verbal or nonverbal • Can be positive or negative

  10. Process Model Cont. • Situation – the context in which the communication process occurs. • Time and Place • Includes physical and social components (what’s happening in the world)

  11. Process Model Cont. • Interference – anything that could impede the process of communication. • External – noises and sounds • Internal – feelings, emotions, thoughts of the speaker and/or the listener

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