Trust Through Transparency Policy for Success. Example of ACDI/VOCA Frontiers-Kyrgyzstan SEEP October 2005. Target the right clients Enforce contractual obligations Retain customers and adapt services to their needs. Discrimination Pressure to borrow Hidden costs No choice Cheated.
Example of ACDI/VOCA Frontiers-Kyrgyzstan
SEEP October 2005
To promote a trusting relationship between MFIs and customers through transparency.
Adoption by MFIs and national microfinance associations of Codes of Practice for Client Protection
Benefits of a Code of Practice in Consumer Protection
Code of Practice = practical, specific, verifiable