WARM
Download
1 / 17

Warranty and Repair Management For Infor XA Release 7 - PowerPoint PPT Presentation


  • 123 Views
  • Uploaded on

WARM. Warranty and Repair Management For Infor XA Release 7. Denise Luther – Sr. XA Consultant WARMS Technical Manager CISTECH, Inc. Rod Fortson – Sr. XA Consultant WARMS Product Manager CISTECH, Inc. 1. Business Challenge:. XA does not effectively support after-sales service.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Warranty and Repair Management For Infor XA Release 7' - georgia-steele


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

WARM

Warranty and Repair Management

For Infor XA Release 7

Denise Luther – Sr. XA Consultant

WARMS Technical Manager

CISTECH, Inc.

Rod Fortson – Sr. XA Consultant

WARMS Product Manager

CISTECH, Inc.

1


Business challenge
Business Challenge:

XA does not effectively support after-sales service

  • It is a complicated process: warranty management, returns, and repairs impacts a large part of the organization

  • Manual and non-integrated processes waste staff time

  • Lack of control, integration and visibility results in ‘non-professional’ image to customer

  • Islands of data reduce ability to manage the process

    • Limited visibility of Repair and Warranty Costs

    • Limited interaction with QC/QA

    • Limited Inventory visibility and control

  • Difficult to quote and manage non-warranty Repair Work


Cistech s solution
CISTECH’s Solution:

  • Warranty and Repair Management (WARM) solution that is an integral part of XA

  • Built on existing XA capabilities

    • Customer orders and shipments

    • MO’s for actual repair orders

    • COM for shipments and billing/AR

    • Items, inventory, bills, routes

  • Enterprise Integrator used to create new ‘Claim’ objects to consolidate XA into an integrated claims process

  • Quote development tool enables billable repairs

  • Customer claim submission and RMA status available via the web

3


Warm key features
WARM Key Features

  • Claims ‘workflow’ organizes complex process

  • Automated electronic communications with customers, Web portal for ‘self service’

  • Approvals are enabled at key steps

  • Repair estimating and quoting tool

  • Collects key claim data for analysis

4


Warm architecture
WARM Architecture

  • WARM IS XA

    • The WARMS Database plus right into XA and the Business Objects are in your XA Integrator files.

  • Browser interface for ease of learning, ease of use, quick access to data, and extensive tailoring

  • Extensive code files allow tailoring of system to your unique requirements

  • Enterprise Integrator and System Link enable easy maintenance and upgrades

5


Warm at a glance
WARM at a Glance

  • Initiate Claim

  • Return Materials Authorization (RMA)

  • Warranty / non-Warranty

  • Return/RMA customer communication

  • Claim Tracking

  • Receive items

  • Move to repair inventory location

1.CUSTOMER SERVICE

2. RECEIVING

Phone call or

e-mail

Customer

XA APPLICATIONS AND DATA

+

WARM

Web Access to initiate

and track claims

  • Estimate Labor and Materials

  • Choose items from BOM

  • Repair vs Replace decision capability

  • E-mail formal quote to customer

  • Quote acceptance

3. REPAIR MANAGEMENT / ENGINEERING

4. PRODUCT REPAIR AND SHIPPING

  • Create XA Customer Order

  • Create XA Manufacturing Order

  • Use core XA for manufacturing planning and reporting

  • Use core XA for shipping


WARM – Leveraging XA capabilities

WARM comes packaged with multiple pre-defined Views, Subsets, and Workspaces.

The WARM database is “Rich” with Repair and Customer Service data.

7


Customer service central
Customer Service Central

“One place to create and track warranty and repair claims!!”


Manage returns
Manage Returns

  • Visibility at the dock of scheduled receipts

  • Receive to repair warehouse

  • Visibility for customer service of receipt status


Develop repair quotes

Total Estimate: $376.60


Create MO for Repair

  • Generate the XA Manufacturing Order for the repair

    • Establish Routing Operations or use a Generic Routing

    • A reference to the RMA is placed in MOMAST



WARM Web Portal

Claims Manager

Welcome to Claims Manager

Get started by logging in and viewing your account

Customers can initiate a claim, or check claim status.

Mass claims can be imported electronically



WARM Reporting

  • Automated Data Extracts for Claim Analysis

  • Claims Approved, Rejected, Pending by Customer for any Date Range

  • Claims By Finished Good Item and Replacement Components (Failure Analysis)

  • Claims by Customer/Item for a Date Range


Warm benefits
WARM Benefits

  • Improves Customer Service

  • Increases Team Efficiency

  • Data enables analysis to reduce cost of quality

  • Enables control of complex process

  • Builds on XA capabilities and architecture

    • Speeds implementation

    • Easy to tailor

    • Easy to maintain

19


CISTECH

Warranty and Repair

Management

Questions?

THANKS FOR ATTENDING

www.cistech.net

20


ad