"Airport Ground Transportation of the Future“ AGTA Fall Conference

1. "Airport Ground Transportation of the Future“AGTA Fall Conference Steve Grubbs PHX Sky Harbor International Airport Deputy Director – Operations September 15, 2014

3. Why Do We Regulate GT Providers? To Provide a Safe, Efficient, & Friendly Passenger Environment • Passenger Choices • Reservation based • On demand • Transportation Network Companies • Providing safe, insured commercial vehicles & drivers • Taxi • Shared Ride Vans • Luxury

4. Future Improvements in Ground Transportation - Customer Service Delivery • Technology • Keeping pace • Sustainability • Financial • Environmental • Cost Efficiency • Operating costs • Cost recovery fees

5. Technology • Automated Vehicle Identification System: • Dispatching Taxis • Permitting all GT vehicles • Issuing Driver Identification Cards • Web based applications • Reports • Expiration of documents • Trip Counts • Integrating with other systems • OSP – Security credentials

6. Technology • Automated Vehicle Identification System: • Use of handhelds • Improved dispatching capabilities • Ability to see activity at all curbs • Develop integration of handhelds to permit system: • Enforcement staff to check permits and IDs • Remotely document quarterly inspections • Signage • Use of Dynamic signage at curb • Use of interactive directives to promote GT & enhance wayfinding

7. Technology • Transportation Network Companies (TNC’s) • Arizona HB 2262 • Vetoed by Governor Brewer on April 25th, 2014 “Customer safety must not be sacrificed for the sake of innovation” • If passed would have changed the definition of when commercial insurance applies to TNC’s • No substantive change for PHX Sky Harbor GT providers • Contracts – Closed system • Permits – Semi-closed system

8. Technology • Transportation Network Companies • Choice of passengers • Mobile app convenience • Geo Fenced Airport • 24th St to 44th St; Washington to south border • 2 hold lots: west side of airport for T2 & T3, north east side of airport for T4 • Vehicles are commercially plated and insured • Uber SUV • Uber Black

9. Technology • Transportation Network Companies • City of Phoenix • Working on interim agreement with Uber • Task Force working on City Ordinance • Must Operate in Pre Arranged Category • Airport Permit and Fee • Commercial Insurance • Driver background check and vehicle inspection

10. Sustainability • PHX Sky Train • LEED Certified • Connection to Light Rail & Valley Metro Busing • Bike lockers available at 44th St Station • Early Bag Check • 44th St Station, East Economy & Rental Car Center • Boarding Pass Kiosks

11. Sustainability • Alternative Fuel Requirements • Using OBD-II device to monitor flex fuel vehicles • Maintain requirements for ADA accessible vehicles in fleet

12. 44th Street Transportation Hold Lot (North East) • Repurposing developed sites Sustainability 44th St Hold lot (prior bus center)

13. Cost Efficiency • Move towards cost recovery for Ground Transportation Program • Trip fees for all categories • Currently contracted companies only • Using Technology to reduce costs • Duplication of data entry • Integration of programs to avoid duplication of effort • Maintenance agreements to always include upgrades

14. Cost Efficiency • PHX Sky Train: Stage 1A • Completed in early 2015 • Phase out of Inter-Terminal busing • PHX Sky Train: Stage 2 • 2020’s anticipated completion • Phase out Rental Car Center busing

15. Cost Efficiency • West Ground Transportation Center • Right Time, Right Place • Consolidate other needs in location • Parking, PHX Sky Train, Consolidated Office Bldg. • Consider appropriate timing from financial standpoint • Include needed amenities • Terminal 3 Remodel • Closing of Terminal 2 • Consolidate other needs in location • Expanded curb for GT services

16. Future of Ground Transportation • All parties working together to meet customer needs. • Partners in technology, sustainability and efficiency in airport ground transportation operations. Thank You!