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Conflict: A Guide to Effective Resolution

Learn about the nature of conflict, its impact on us, and strategies for addressing conflict positively. Explore common responses and perspectives on conflict perception. Discover the significance of collaboration and growth in conflict resolution. Gain insights into different approaches to conflict resolution: positional and interest-based. Uncover how focusing on interests can foster better outcomes when relationships are at stake.

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Conflict: A Guide to Effective Resolution

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  1. The Conflict Survival Kit (LO 1) The nature of conflict How does it affect us? (War, politics, television, litigation, neighbourhoods, employment, discourse, relationships)

  2. Conflict – good or bad? • Negativity influences our response • Four common responses: • Avoidance • Accommodation • Competition • Compromise • Collaborate** • Existence of conflict can serve as an indicator signaling opportunities for change and growth

  3. Conflict (Perception) • Interdependent parties –each party in a conflict has needs that only the other party can satisfy • Incompatible interests – beliefs that interests are not compatible (interests-wants, needs, values and goals) • Competition – occurs when the perception is that a need is threatened or resources are scarce

  4. Two Common Approaches to Conflict • Positional – treat the conflict as a contest of wills, traditional • Interest – based – Considers the underlying needs , wants, values, and goals of all parties. Referred to as “principle centered negotiation”. When relationships matter, focusing on interests rather than locking onto positions makes sense.

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