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Hosted Unified Communications

Hosted Unified Communications

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Hosted Unified Communications

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  1. Hosted Unified Communications 2014

  2. Company Snapshot Established 1996 18+ years experience as a service providerto telephone companies, wireless service providers and carriers nationwide ~$123 million revenue Serves roughly 800 carriers andindependent RLECs Transports billions of minutes on a private nationwide IP network

  3. Dave Lewis, CEO 18 years ago, Dave Lewis was a partner in the telecommunications firm GVNW. With the passing of the Telecommunications Act of 1996, Dave’s rural-based ILEC customers were finally able to sell long distance services. The challenge, though, was to buy LD at a price low enough to be competitive. To overcome this hurdle, Dave came up with a simple idea. If the ILECs would work together, they could create enough scale to buy LD at a better wholesale rate — and ANPI was born.

  4. Executive Team Profile Mike Cromwell Chief Sales Officer 20+ years in industry — VP oversight experience in sales, operations and marketing. SVP XO Communications, Regional VP and other sales management positions at Global Crossing. Dave Lewis Chief Executive Officer Nearly 30 years’ experience in the telecommunications industry. As the conceptual founder of ANPI, LLC, developed the business plan and directed all aspects of its operations and strategic focus from inception, including all critical aspects of the organization’s transformation from a switchless reseller to a facilities-based provider of integrated communications solutions. Randy Lemmo Chief Operations Officer 22 years in industry — pricing, customer support, network, routing and carrier relations. Wholesale P/L. COO ANI, VP of Operations positions with NOS and ILD Telecom David Byrd Chief Marketing Officer 25+ years in technology industry, EVP/CMO of Broadvox, VP positions with Telcordiaand HP Ram Narayanaswamy Chief Information and Technology Officer 25+ years in software, technology, system automation and product development. CTO of 8x8, Bluelight.com, Nextanceand Sun Microsystems Joe O’Hara Chief Financial Officer 13 years in industry. MBA in finance, CPA/ABV. Direct oversight of building and operating ANPI’s corporate finance and regulatory operations

  5. Our Investment in Hosted UC The Hosted UC business is such a great opportunity — for ANPI and our partners — we invested the dollars, resources and time necessary to do things right. Since 2012, ANPI has: • Invested $8–10 million • Hired dozens of best-in-field professionals, from developers to marketers to customer experience experts • Partnered with best-in-class software and systems companies, including BroadSoft, Sonus and Polycom • Created the ANPI Innovation Center in the Silicon Valley complemented by a development hub in Chennai, India • Strengthened our nationwide IP network and installed geographically redundant BroadWorks implementations for both robustness and capacity

  6. The Investment Has Already Paid Off Almost two years of dedicated effort has resulted in a product, feature set and integrated backend support system. • Full-featured, fully integrated Hosted UC solution • The only purpose-built platform for carriers • A more robust platform to handle almost any issues • Higher availability • Better quality • Improved OSS/BSS • Widget-based Customer Administration and Partner Portals • Auto Provisioning • Industry leading support across the board

  7. Network Overview • Sonus GSX9000 Softswitch Infrastructure • The same highly scalable switch deployed by the top 5 telecom providers in the world • Termination Rates • Contracts with all Tier One toll providers with highly competitive RBOC and Non-RBOC termination rates • Least Cost Routing • State-of-the-art LCR software managing multiple rate decks • BroadSoft • Hosted UC platform Own and Operate Multiple Class 4 Toll Switches New York City, Chicago, Dallas, Las Vegas and Los Angeles

  8. Network Operations Center • NOC located in Frisco, TX • 24x7 monitoring of customer and carrier calling dynamics • Network Monitoring Tools • IBM Tivoli Suite (Netcool, Impact, TIP, ITCAM) • Exfo Brix Network Monitoring • Integrates with Cisco IPSLA • Tekno SS7 and SIP Protocol Analyzer • Empirix Hammer for RTP Stream Analysis • Internally Developed Tools for CDR KPI Analysis and Troubleshooting

  9. Business Communications Today • Multiple communication modalities • Different interfaces and technologies • Lack of integration between applications and systems • Often heavy end-user CAPEX, inevitable technological obsolescence Environment: Chaotic, Cost-conscious, Fragmented and Demanding

  10. Hosted UC Business Drivers Future-Proof Processes, Services and Applications

  11. Unified Communications Integrated Communications Voice, data and Internet Voicemail, email and messaging Video and desktop sharing Audio, web and video conferencing Hosted Fax and Fax Line support Call Recording Business Convergence Networks and systems Software and applications Processes Real-Time Presence, VoIP and IM Collaboration Team spaces, share files and desktops Centralized Control and Management

  12. ANPI VIPHosted Unified Communications Solution Hosted IP PBX Unified Messaging Integrated Mobility Purpose Built OSS/BSS Collaborate. Innovate. Deliver.

  13. VIPremier • VIProfessional • VIPrecision • VIPrimer ANPI VIP ANPI VIP Seat Options Key Features • Complete PBX Feature Set • Auto Attendant; Music on Hold; Hunt Groups • Call Recording and Storage • Unlimited Local and Long Distance Calling Options

  14. Unified Communications Unified Messaging • Voice to eMail • Fax to eMail Presence and Instant Messaging Collaboration • Audio Conferencing • Web Meeting • Video Conferencing • Desktop Sharing

  15. Collaboration Private Label and ANPI Branding • Instant Messaging (Chat) • Presence • Desktop Sharing • Call Handling from the embedded softphone client • Web Collaboration • Unique bridge number and moderator controls • Scheduling • Outlook Calendar Integration

  16. Private Label Package • Hosted IP PBX • Unified Communications with Integrated Mobility • Resources • Website, SEO and PPC consulting • Branded Marketing collateraland promotions • Lead generation and sales tracking CRM • Proposal and quoting tools • Branded eCommerce Engine • Branded Customer Admin Portal • Hardware Fulfillment w/branded packaging • Post Sales Support • Customer Care • Billing

  17. Integrated Mobility Available on PCs, Macs, iPhone, iPad and Android Connect across LTE, 3G, Wi-Fi and Mi-Fi networks Anytime, Anywhere, Any Device

  18. Use Case Demonstrations http://www.anpi.com/wp-content/uploads/videos/vip-device-demo/output.mp4

  19. Portal Demo http://www.anpi.com/carrier-portal-overview/

  20. Customer Administration Portal Intuitive Navigation using widget Technology Personalized User Experience Dashboard Centric Real Time Updates Mobile Access FAQ/Documentation

  21. Sales Order Portal

  22. ANPI TCO vs. Avaya, Cisco and ShoreTel25 Users for 1, 3 and 5 Years Notes: 1. Avaya, Cisco and ShoreTel were quoted by authorized VARs to match ANPI VIP features. 2. TCO calculations include servers, licenses, phones, installation, training, support, power consumption and maintenance.

  23. Carrier and Service Provider Solutions

  24. ANPI Value • Strong history of providing solutions to highly demanding TDM based wireline customers and enterprises • Advocate of rural telecom in the regulatory arena, i.e. rural call completion issues • CDR Monitoring toolsets allow companies to evaluate data, conduct fraud management, assess KPIs and more • Back office systems allow daily posting of CDR, daily reconciliations, standard and custom reporting • Strong customer support consisting of dedicated Customer Support Account Manager and Network Operations Center (NOC) resources

  25. Spectrum of Services

  26. Wholesale Long Distance • Routing Partition Options/Service Levels • Standard: Wireless and VoIP Providers • Premium: ILEC Wireline Operators • Platinum: Tier One/Future Group D Quality • Variety of Rate Options • Flat Rate by Jurisdiction • NPA-NXX • LATA-OCN • Switched and Dedicated • Domestic • International • Direct Dial • Toll Free • TDM and IP Termination

  27. Tandem Service • Benefits • Cost reduction via tandem/long distance service bundle • Greater visibility to your traffic, including terminating access • Mitigate phantom traffic — billing challenges • ILEC-based Tandem switch • State-of-the-Art alternative to the RBOC access tandem with support for SS7/TDM and SIP/IP • Accurate Billing (elimination of Phantom Traffic) • Enable a nationwide network of ILECs and CLECs to exchange traffic (on-net peering) • Network redundancy with 24x7 NOC monitoring and support

  28. SS7 • Signaling and Database Services • A-Links: Carrier Diverse Routes • LIDB Database • CNAM Database • ISUP, Data, LNP, 8XX and CLASS Gateways • Gold standard SS7 provider: AT&T • One of the largest SS7 signaling networks in North America • State-of-the-Art monitoring • Aggressive and predictable pricing • Flat rate per subscriber inclusive of all services