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Quality Improvement Committee (QIC)

Quality Improvement Committee (QIC). Annual Leadership Seminar January 24-25, 2002. Quality Improvement Committee Customers. SAE Board of Directors SAE Operating Boards. Quality Improvement Committee Team Composition. Composition Board of Directors members, OBC liaisons, At-large members

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Quality Improvement Committee (QIC)

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  1. Quality Improvement Committee (QIC) Annual Leadership Seminar January 24-25, 2002

  2. Quality Improvement Committee Customers • SAE Board of Directors • SAE Operating Boards

  3. Quality Improvement Committee Team Composition • Composition • Board of Directors members, OBC liaisons, At-large members • Bob Noth, Chair • Carol Story, Past Chair • Bruce Peters, Vice Chair • Renee Sears, Member • Dave Porreca, SAE Staff • Judy Langdon, SAE Staff

  4. Quality Improvement Committee Job Products • Recommend to the SAE Board of Directors and Operating Boards tools and processes that will enhance SAE’s ability to measure customer satisfaction.

  5. Quality Improvement Committee Key Activities • Designated by SAE BOD to be champion of CSI (Customer Satisfaction Index). • Re-evaluating CSI (Customer Satisfaction Index). • Commissioned J.D. Power to do benchmark “Customer Satisfaction Study.” • Disseminate J.D. Power results to operating boards for Action.

  6. Quality Improvement Committee Measures • SAE Board of Directors and OBC’s will be asked to rate satisfaction level (scale 1 - 10) on quality and quantity of data provided by the QIC.

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