5 Steps to Monitor CMDB Health Proactively

1. 9/20/24, 7:25 PM 5 Steps to Monitor CMDB Health Proactively Spam Score: 0 links 8% Try fre PA: 31 DA: 46 Unlock More Features with MozBar Premium Fonolive 1 Advertisements 5 Steps To Monitor CMDB Health Proactively Tech Gautham Kumar DO-FOLLOW GUIDELINE 19 Hours Ago GK A Configuration Management Database is the center piece of Information Technology Service Management (ITSM). It acts as a reference source of all registered CIs in an organization as it offers a base view of all the IT structures. A good CMDB is critical for IT operations, incident handling and more importantly for fulfilling the service requirements. What follows here is a set of five proactive routines aimed at Maintaining a Healthy CMDB for the ServiceNow CMDB. When implemented in this manner, you can be certain that your CMDB is accurate, up to date and credible. 1. Define CMDB Health Metrics The first thing in identification of the state of the CMDB is to identify measurable parameters which can be https://fonolive.com/article-details/66ec711df299a070ccf7d7d5 1/4

2. 9/20/24, 7:25 PM 5 Steps to Monitor CMDB Health Proactively used to determine the health status of the CMDB. These metrics as should be chosen depending on the needs and the goals of the organization. Some common CMDB health metrics include   Data Quality:  Presents the precision or the nearness of CI data to the facts as well as the extent of the data collected. Fonolive 1 Advertisements Data Consistency:  These metric measures how great the difference is between data in different CIs and/or relationships. Data Integrity:  This metric is a measure on the general health or soundness of the CMDB database. Data Availability:  The available data provide by CMDB is what this metric gages. Data Latency:  It measures the time which is required to get back data from the CMDB. CI Reconciliation:  This metric measures how correct the CI relationships and dependencies being established are. CMDB Adoption:  This metric gauge the IT staff drumbeat utilization of the CMDB. 2. Implement CMDB Monitoring Tools After that, you have to understand how to monitor your determined CMDB health metrics properly To do this, you have to identify the right tools. Like almost all other IT service management tools, ServiceNow comes equipped with monitoring features of its own but it is possible to rely on third-party tools for even better results. Some key features to look for in a CMDB monitoring tool include  Real-time monitoring:  The tool must give the ability to monitor current status of CMDB and its indicators. Alerting:  Ideally, it should be possible to identify that CMDB https://fonolive.com/article-details/66ec711df299a070ccf7d7d5 2/4

3. 9/20/24, 7:25 PM 5 Steps to Monitor CMDB Health Proactively health metrics are low or have dropped to a certain level, and the tool should be in a position to issue an alert. Fonolive Reporting:  It was important that the reports of the tool ought to be able to give out health information of CMDB in given periods of time. 1 Advertisements Integration with ITSM tools:  The tool should be compatible with your ITSM tools for example, ServiceNow it should just fit perfectly in the system. 3. Conduct Regular CMDB Audits The importance of carrying out CMDB audits on a regular basis cannot be over emphasized for data accuracy and data completeness. Audits can also be paper based, or computer based depending on the company’s preference. During an audit, you should verify the following CI accuracy:  Make sure that all the information collected under CI is true and updated. CI completeness:  Ensure that all CIs to be displayed are in the CMDB of the organization. CI relationships:  CI relationships and the dependencies between the CIs should be verified. Data quality: Determine the quality of assets stored in the CMDB. 4. Automate CMDB Processes Adaptive strategies: As visible from the following figure some of the processes related to cmdb can be automated to ensure accuracy and minimize the time and effort required. Some processes that can be automated include: CI discovery: Discover in real-time if new CIs were created and update current CIs. CI reconciliation: CI data should be automatically synced with other systems present in an organization. CI retirement: This is done naturally hence requiring limited input by the user by removing automatically all the CIs that are outdated and are not in use. https://fonolive.com/article-details/66ec711df299a070ccf7d7d5 3/4

4. 9/20/24, 7:25 PM 5 Steps to Monitor CMDB Health Proactively 5. Ap Show and Training to the Computer Management Database or the CMDB Fonolive There is therefore needed to ensure that the IT staff using the CMDB is well trained and support in its use. CMDB training should include the initial concept with regards to the use of CMDB, data modeling and automation. Help can be given through a help desk or through a knowledge base. 1 Advertisements Conclusion It is therefore crucial that you actively monitor your CMDB so that you get optimum results in your IT operations. In this blog we came to know how we can enhance the quality of data you store in your IT systems, minimize the amount of manual work required, and increase the effectiveness of IT operations in general. 1 SEO Link 5 Steps to Monitor CMDB Health Proactively https://fonolive.com/article-details/66ec711df299a070ccf7d7d5 4/4