5 Steps to Professional Success

1. 5 Steps to Professional Success Developed by the: University of Wisconsin Oshkosh and Wisconsin Department of Health Services

2. Learning Points • Learn to project a professional image • Understand the rules and guidelines of your job • Know how to work within a team • Use customer service techniques for the best client/resident care

3. 5 Steps to Professional Success • Put Your Best Foot Forward • Know the Rules of the Road • Don’t Travel Alone • Remember the Destination • Celebrate Your Journey

4. Step #1: Put Your Best Foot Forward • Appearance (How you look) • Communication (What you say) • Performance (What you do) • Attitude (How you approach your work)

5. Step #2: Know the Rules of the Road • Work Rules • Care Plans • The Caregiver Law • Reporting Misconduct • Reporting Challenges • Why Caregivers Fail to Report

6. Step #3: Don’t Travel Alone • Teamwork • Characteristics of a Team Player • Team Building Activity

9. Successful Relationships • Friends vs. colleagues • Too much information • Courtesy vs. familiarity • Gossip and the grapevine • Hot button issues • Getting along with the boss • Dealing with difficult co-workers

10. Step #4: Remember the Destination • Professionalism is a means of reaching your goal • The goal is providing high quality care Activity: • Think of those in your care as customers • Think about your own experiences as a customer

11. Step #5: Celebrate Your Journey • Stay Connected • Keep Learning • Inspire Your Workplace • Enjoy Your Trip!

12. Learning Points Review • Learn to project a professional image • Understand the rules and guidelines of your job • Know how to work within a team • Use customer service techniques for the best client/resident care