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Intercultural Conflict Resolution: Understanding, Bridging, and Managing Conflicts

Join the Teacher Leadership Academy for a workshop on cultural conflict resolution. Explore conflict styles, address stereotypes, and enhance intercultural communication skills. Learn to manage conflicts mindfully, build trust, and promote collaborative dialogues. Discover your individual conflict style and understand how cultural differences influence conflict resolution. Engage in role-play activities to practice bridging different conflict styles. Embrace diversity and enhance your ability to work effectively with others in a multicultural environment.

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Intercultural Conflict Resolution: Understanding, Bridging, and Managing Conflicts

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  1. Understanding and Working with Others Jordi Roman, Wendy Rich, Leigh Jones Teacher Leadership Academy

  2. Welcome and Introductions

  3. People Hunt • Debrief

  4. NC Teacher Evaluation Process Standard II:Demonstrating knowledge of culture and addressing stereotypes

  5. Morning Goals • Determine participant’s own intercultural conflict resolution style • identify specific cultural differences in conflict style that “make a difference” in participant’s professional activities. • Become familiar with your manual

  6. “How rigidly do we adhere to stereotypes?”

  7. Mr. Roman visits Ms. Rich. . .

  8. Think, pair, share • Are the interactions between Mrs. Rich and Maria’s dad appropriate? Why or why not? • What non-spoken assumptions impact their communication? • What interventions would you propose to “solve” the conflict between Ms. Rich and Maria’s Dad

  9. Conflict

  10. “Conflict is culturally grounded-the way we attempt to resolve conflict is learned from the groups we grew up in during our formative years”

  11. What is the intercultural conflict style – Individual Profile? • Describes your preferred approach • Comprehensive, scientifically based and validated assessment of different cultural approaches used to resolve conflict ( ICS, page 7).

  12. What is your intercultural conflict style – Individual Profile? Part I • Complete the survey • Key point : think about your preferred approach for resolving conflict situations. • For example:

  13. When resolving conflicts with another party, my preferred approach is to: • Talk to someone in authority 4 • talk to a friend 1 Total=5

  14. What is your intercultural conflict style – Individual Profile? Part II • Tabulate your score • What is: • D/I and E/R scores? • Everything has a . .. Purpose.

  15. Green sheet

  16. http://tammysong.files.wordpress.com/2009/04/intercultural-conflict-model1.jpghttp://tammysong.files.wordpress.com/2009/04/intercultural-conflict-model1.jpg

  17. 45 23 D/I E/R 2 23 45 2

  18. Dot your style. . .

  19. 45 23 2 23 45 2

  20. GO!

  21. Break • booklets

  22. So, what does “it” mean? • Direct/ Indirect Conflict Style • P. 8-9 • Emotional Expressiveness/Restraint Conflict Style • 10-11

  23. Share your style with the other members of the group. . .

  24. Think, Pair and SharePage 14 and 15 • Is your own conflict style similar to the cultural conflict style of your cultural community? • How does this relate to the role play?

  25. Intercultural Conflict Style Model (Hammer)

  26. Your turn now • recreate the previous role play (5) • Administrator • Teacher • Parent • Each role will have a different Conflict Style

  27. How did it feel?

  28. How do we bridge to the other styles?

  29. Golden Key to Understanding the Other • What in your experience make you say that? Feel that? Interpret the situation that way?

  30. Intercultural Conflict Management Skills • Mindful listening • Mindful reframing • Face-management skills • Trust building skills and: • Collaborative dialogue • Communication adaptability

  31. Goals:Become familiar with the manual

  32. We don’t all smile in the same language. . . But we all love a good laugh.

  33. Questions and comments?

  34. Resources • ESL department • http://www.icsinventory.com/ • What’s Up with Culture? http://www.pacific.edu/sis/culture/ fulbrightonline.org/documents/Conflict_Resolution_Styles.ppt

  35. Thank you! Thank you

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