Bell Work. Page 385, 15-2 assessment 1-4. Consumer Protection Actions. 15-3. Common Consumer Problems. Damaged item Wrong item shipped Credit card payment not recorded Product does not work. Top business complaints. Motor vehicle purchases, repairs Deceptive investments
1. Contact place of purchase
2. Contact company head quarters
3. Involve consumer agency
4. Take legal action
3. Understand and use “Walk away power”
4. Shut Up
5. “That’s not good enough”
6. Good guy, bad guy.
7. The “If I take away technique”
The second key to opening the door to huge bargains is that you must have patience.