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LEADING CARE:SUPPORTING AND STRENGTHENING THE WARD SISTER’S ROLE PROJECT OUTPUTS: BENEFITS TO WARD SISTERS SR. DONNA KEENAN CARDIOLOGY ASSESSMENT UNIT TYRONE COUNTY HOSPITAL RCN ‘NURSE OF THE YEAR’ 2010 “However long the night, the dawn will break” African Proverb
The Long and Winding Road….. .....of a Nurse’s journey “Coming together, sharing together, working together, succeeding together” Unknown
REMEMBER, REMEMBER…. “It’s not hard to make decisions when you know what your values are” Roy Disney
“I say to you today, my friends, that in spite of the difficulties and frustrations of the moment, I still have a dream.” Martin Luther King, Jr
PERSONAL BENEFITS OF THE PROJECT • Alleviate some frustrations • Identify obstacles • Direction and purpose • Pivotal role • Foundation • Balance • Focus • Control • Efficiency • Quality care • Shared vision “We are each of us angels with only one wing; and we can only fly by embracing one another” Luciano de Crescenzo
“Obstacles don’t have to stop you. Figure out how to climb it, go through it, or work around it” Michael Jordan
PERSONAL LEARNING AND DEVELOPMENT (2001) • Learn on the job • Discovering key stakeholders • Treading on toes • Overwhelming • Protective but short sighted • Quality care “A jug fills drop by drop” Buddha
“Poor fellow, he suffers from files” Aneurin Bevan
PERSONAL LEARNING AND DEVELOPMENT (2010) • Structured career progression Pathway and Competency Tool • Knowledge of key stakeholders • Clear boundaries • Delegation • The bigger picture • Quality care “Come to the edge. We might fall! Come to the edge. It’s too high! COME TO THE EDGE. And they came, and he pushed and they flew” Christopher Logue
“Snowflakes are one of nature’s most fragile things, but just look what they can do when they stick together” Unknown
THEORY TO PRACTICE – COMPETENCY ASSESSMENT TOOL SAFE AND EFFECTIVE PRACTICE • Professional, ethical, legal • Evidence based practice • Environment • Multi professional working “Be sure to put your feet in the right place, then stand firm” Abraham Lincoln
“Fear fades when facts are faced” Frank Tyger
ENHANCING PATIENT EXPERIENCE • Patient centred care • Co-ordination of the patient journey • Patient-client involvement “The quality of a leader is reflected in the standards they set for themselves” Ray Kroc
“In matters of style, swim with the current; in matters of principle stand like a rock” T. Jefferson
LEADERSHIP AND MANAGEMENT • Role model • Develop team performance • Manage the ward/department environment • Effective use of resources “A great leader’s courage to fulfill his vision comes from passion, not position” John Maxwell
DELIVERY OF ORGANISATION OBJECTIVES • Continuous quality and improvement • Service improvement, development and modernisation • Workforce planning “Be the change you want to see in the world” Ghandi
The eternal optimist ..... “A pessimist sees the difficulty in every opportunity. An optimist sees the opportunity in every difficulty” Unknown
CORE KNOWLEDGE AND SKILLS FRAMEWORK • Communication : Key stakeholders • Personal and People Staff/own training Development : • Health, Safety NMC and Security: Risk assessments Legislation • Service improvements: Patient Benefits Staff Development Trust Benefits • Quality: Audits Dashboards • Equality and Diversity: Policies/Procedures • People Management: Team Performance /Support “Nothing is impossible to a willing heart” John Heywood
A SISTER’S VISION Use the Framework – Building block • Setting, maintaining and embedding quality and safety for patients and staff • Building on excellence • Navigating effectively through changing and challenging environment • Invest in nurturing talent • Unswerving commitment to the job • More structured/clearly defined role • Time to lead and time to care • Freedom to show initiative “RECOGNISE YOU DO MAKE A DIFFERENCE” “It may seem a strange principle to enunciate as the very first requirement in a Hospital that it should do the sick no harm” Florence Nightengale
The Sister’s journey ..... ..... a smoother road ahead “To laugh often and much….to know even one life has breathed easier because you have lived; this is to have succeeded” Ralph Waldo Emerson
AN EFFECTIVE SISTER ..... ..... WORTH HER WEIGHT IN GOLD THANK YOU