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Learn the fundamental concepts of management roles, skills, and organizational behavior. Discover why managers succeed or fail and how to develop a competitive advantage in your organization.
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MGMT 380WELCOME! Personal Information What, Why, How, Why This Way Syllabus ID and Acquaintance Exercise
Personal Information (legible) • 1. Your first and last name • 2. What do you want to be called? • 3. Your birthplace (city/country) • 4. Most unusual job • 5. Favorite sport • 6. Are you loud or quiet
Personal Information (cont’d) • 7. Current employer • 8. Do you have lots or few friends? • 9. Skill you have that most others here don’t have. • 10. Best manager you’ve ever had/why. • 11. Worst manager you’ve ever had/why.
What? • Management definition – the process of getting things done, effectively and efficiently, through and with other people.
Management Roles • 1. Interpersonal – leading, networking, motivating • 2. Informational – spokesperson, monitor • 3. Decisional – resource allocation, negotiating, opportunity pursuit
Management Skills • 1. Conceptual skills – analyze situations and see how things fit together • 2. Interpersonal skills – work with, understand, mentor, and motivate both individuals and groups • 3. Technical skills – specialized knowledge of finance mgr., acctg. mgr., project mgr. • 4. Political skills – networking, self-development, resource competition
What? • Organization definition – arrangement of people brought together to accomplish a specific purpose.
Why? • Skillful mgt Behavior Org. Success • Behavior is a consequence of treatment • Mgt tries to understand people at work • If true, we need to understand people’s needs, wants, and desires so you can develop structures, strategies, skills/programs to influence people’s behavior – understand how they tick.
Why? • Competitive Advantage? • Human capital within your organization can be a strength or weakness that contributes to whether you have a competitive advantage StrengthsWeaknesses Motivated employees Poor labor relations Strong mgt. skills High turnover Staffed with right people Lack of commitment
Why Managers Fail • Poor relationships – too harsh/insensitive • Rigidity – unable to adapt • No self-control – handle pressure poorly • Lack Conscientiousness – react defensively, pass the blame, don’t admit failure • Lack Trustworthiness – low integrity, overly ambitious, get ahead at expense of others • Limited Social Skills – lack empathy and sensitivity • Don’t build bonds – failed to build network of strong relationships
How? • Objectives: • Provide foundation of concepts/terms • Demonstrate how dimensions fit together • Provide opportunities to develop interp. skills • Provide opportunity for personal growth • -Provide environment to practice behaviors
How? • HBR Article, “Why should anyone be led by you?” • Theory X and Theory Y
Why this Way • To prepare you for business world with “technical” knowledge • Teams are still hot • Challenge your assumptions about yourself and others • Writing • Exit surveys – shatter assumptions
EBI Survey Some High Lights & Some Low Lights
Some High Lights • Ranked first in Carnegie Class and 6th out of 182 for “To what extent did the Business program enhance your presentations skills?” • Ranked first in Carnegie Class and 13th overall in “How inclined are you to recommend your Undergraduate Business program to a close friend?” • Ranked second in Carnegie Class and 15th overall in “Satisfaction with quality of teaching of business law.”
Some High Lights (cont’d) • Ranked fourth in Carnegie Class and 14th overall in “Major Courses: Quality of Faculty and Instruction” • Ranked fifth in Carnegie Class and 16th overall in “Learning Outcomes: Effective Communication and Team Work” • Ranked ninth in Carnegie Class and 21st overall in “Satisfaction with quality of teaching of statistics”
Some Low Lights • 70 out of 70 Carnegie Class and 182 out of 182 for “availability of business school’s computers” • 68 out of 70 and 174 overall with “ability to manage technology” • 68 out of 70 and 173 overall with “comparing the quality of education to investment made” • 66 out of 70 and 174 overall with “ability of fellow students to work in teams”
Some Low Lights (cont’d) • 66 out of 70 and 160 overall with “extent business program enhanced writing skills” • 66 out of 70 and 170 overall with “ability to use technology” • 62 out of 70 and 155 overall with “satisfaction with training to utilize business school’s computing resources”