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EXCELLENCE EVERY DAY. Performing At The Highest Standards Every Day. Why Excellence?. Your Customer Your Manager Your Peers Yourself. Excellence or Nothing!. “Just Breathing His Air Sharing The Sun And Drinking His Water Make Us More Complete” New York Times, June 1, 2008.

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excellence every day

EXCELLENCE EVERY DAY

Performing At The Highest Standards Every Day

why excellence
Why Excellence?

Your Customer

Your Manager

Your Peers

Yourself

Excellence or Nothing!

slide3
“Just Breathing His Air

Sharing The Sun And

Drinking His Water

Make Us More Complete”

New York Times, June 1, 2008

attitude of inaptitude
Attitude of Inaptitude

What do employees really say about the company? About you as a leader?

What are the long term implications of the Attitude of Inaptitude?

global benchmark hot 5
Global Benchmark Hot 5

EGA Study, 23,088 Participants, Strativity Group 2004 - 2007

benchmark experience gap analysis ega
17.2

Gaps

Benchmark

31.0

13.2

Gaps

Benchmark

35.9

Benchmark Experience Gap Analysis™ (EGA™)

Employee

Customer

Benchmark Responses 23088

62.3

56.5

39.3

31.3

30.1

29.2

43.3

65.1

EGA Study, 23,088 Participants, Strativity Group 2004 - 2007

redefining excellence
Redefining Excellence

Judge by the recipient

Everywhere

Everyone

Every time

making the daily choice
Making The Daily Choice

?

Mediocrity

Excellence

Lack of decision is a form of a decision – You default to mediocrity

slide11
What are the different interpretations of

excellence in your organization?

managing excellence servant leadership
Managing Excellence – Servant Leadership

Who’s Success Are Your Focused On,

Your Employees or Yours?

the art of asking questions
The Art of Asking Questions

From an Answer Dispenser

to a Chief Questioner

the questions we avoid
The Questions we avoid…
  • Who are we - Information producers?
  • Can users consume all the information we produce?
  • Are they really using It?
  • What is the impact on the business?
  • Do they like it?
  • Do we promote change or postponed it?
  • Do we reinforce business processes or progress them to the next level?
slide18
The Decision Process

“Business are not investing in trying to figure out what they’ve done wrong. That’s not an accident. They don’t want to know”

Daniel Kahneman– Nobel Prize Economist

slide19
Redesigning The Decision Process

The New Role Of Information

how well do you sell
How Well Do You Sell?
  • Why should I care?
  • So What?
  • What is in it for me?
  • What do I have to change in my routine?
  • How does it threaten me?
  • How to use it?
how disruptive are your questions
Require

Multi Source

Information

What If?

Why Not?

How can I tap new growth opportunities?

How Disruptive Are Your Questions?

DGREE OF USEFULNESS/IMPACT

How can I generate more business?

How can I improve efficiency?

The Greater The Question Abstraction

The More potentially Disruptive it will be

What else do I know?

DEGREE OF DISRUPTION

ci 2 o chief information 2 innovation
CI2O - Chief Information2 Innovation
  • Focus on the value adding Users – Not the masses
  • Redesign the decision process
  • Provide Information Innovators as support to functions
    • The Chief Questioners
  • Own multi source information
  • Sell value of Intelligent Decisions
  • Develop tools to analyze multi source information
  • Develop tools to brainstorm and ask questions
  • Leverage cross functional position
  • Facilitate innovation through information across all functions
  • Assume the role of a Change Accelerator
slide24
Stay

Legends

Once in a life time

Special place

Rare event

Consistency

At Par

Meet Expectations

My Achievement

Inaptitude

Task

Orders from above

Top down

Manage Processes

Manager-controlled

Indifferent to results

Controlled Performance

Routine

Customer

Shift

Everyone

Every day

Every place

Many events

Excellence

Above and Beyond

Beat Expectations

Judged by the Recipient

I know I can

Masterpiece

Initiatives from the bottom

Bottom up

Nurture Common sense

Employee Initiated

Pride in results

Creative Performance

Daily Choice

A Person like me

slide26
Let your experience begin ...

Strativity Group, Inc. is a global research and consulting firm creating lasting, profitable customer experiences and relationships for organizations worldwide.

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