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Midterm Review (pages 1-27). English for Tourism and Hotel Business I. Vocabulary (page 2). historic monument beach temple museum . Vocabulary (page 2). natural geographic feature gallery palace theme park. Where do tourists go? (page 3). outbound inbound domestic.

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midterm review pages 1 27

Midterm Review(pages 1-27)

English for Tourism and Hotel Business I

vocabulary page 2
Vocabulary (page 2)

historic monument

beach

temple

museum

vocabulary page 21
Vocabulary (page 2)
  • natural geographic feature
  • gallery
  • palace
  • theme park
where do tourists go page 3
Where do tourists go? (page 3)

outbound

inbound

domestic

reasons for travel mind map page 5
Reasons for travel mind map (page 5)

eetings

eisure

isitingriends

elatives

eunions

eddings

vocabulary page 7 10 12 14 22 24
Vocabulary (page 7, 10, 12, 14, 22, 24)
  • Be able to use each of the following words in a sentence:
    • brochure/pamphlet
    • minibar
    • a religion
      • to be religious
    • camping
language focus page 13
Language Focus (page 13)

Be able to put the phrases from page 13 in each category below:

Offering help and giving information

Showing something or pointing to something

Responding to a thank you

vocabulary page 7 10 12 14 22 241
Vocabulary (page 7, 10, 12, 14, 22, 24)
  • Be able to use each of the following words in a sentence:
    • jacuzzi
    • accommodation
    • laundry service
    • regret
    • abroad
    • wake-up call
abbreviations p14 hotel role play
Abbreviations (p14 & hotel role play)

TAT

Tourism Authority of Thailand

N/A

  • not available
  • no answer
  • not applicable
vocabulary page 17
Vocabulary (page 17)

concierge

chambermaid (maid) (housekeeper)

porter (bellhop) (bellboy)

amenities

bartender

receptionist (desk clerk)

manager

vocabulary page 18 20
Vocabulary (page 18 & 20)

bathrobe

light switch

towels

hot/cold taps

tissues

mirror

remote

coat hangers

bin/trash can

toilet paper

pillow

bed

sheets

bathtub

toilet

radio alarm

hotel role play
Hotel role-play

Guest/traveler phrases:

I’d like a room.

How much is a single room?

Is there a pool?

What floor is the _________ on ?

Where is the restaurant located?

What time is checkout?

Do you accept VISA/Mastercard?

  • Front desk/receptionist phrases:
  • Welcome to the __________!
  • How many I help you?
  • Would you like a single or a double?
  • May I have your name, please?
  • Could you spell that please?
  • How many people?
  • How many nights would you like to stay?
  • How will you be paying?
  • Here’s your key.
  • Thank you, have a great day.
vocabulary page 22
Vocabulary (page 22)

urban

rural

static (stationary)

mobile

answering the hotel telephone
Answering the hotel telephone

Answer (hello)

Identify the hotel (give the name of the hotel)

Identify yourself (give your name)

Offer assistance (how may I help you?)

Caller: May I speak with Mr. Samuel please?

Receptionist: Yes, one moment. I’ll ________ you.

connect

customer surveys
Customer surveys

appropriate = right or suitable (okay)

What’s an appropriate question for a customer survey?

What’s not an appropriate question for a customer survey?

signs and notices page 27
Signs and Notices (page 27)
  • vacate- to leave a room, building, chair, etc. so that someone else can use it