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www.ohioapco.org. Presented By: Jay Somerville. Standards for Public Safety Dispatching. History of Dispatching Standards in Ohio Ohio PSAP Operating Standards APCO International - ANSI Standards CALEA Public Safety Communications Accreditation Other Standards in the Industry.

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ohioapco

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  1. www.ohioapco.org Presented By: Jay Somerville

  2. Standards forPublic Safety Dispatching • History of Dispatching Standards in Ohio • Ohio PSAP Operating Standards • APCO International - ANSI Standards • CALEA Public Safety Communications Accreditation • Other Standards in the Industry

  3. Important Definitions • PSAP – Public Safety Answering Point • Defined in ORC 128.01 • Facility where calls are initially routed • Wireless PSAP • Directly receives 9-1-1 calls from wireless devices • Must comply with PSAP Standards • Eligible to receive state funding • Dispatch Center • Responsible for dispatching responders, but may not directly receive 9-1-1 calls

  4. History of Standards in Ohio • Minimum Training Standards for Telecommunicators • Established in ORC 4742 – November 1997 • Addressed minimum training for new employees only • Standards were not mandatory • Not funded beyond 2002

  5. Ohio PSAP Operational Rules • Developed by the Ohio Emergency Services Internet Protocol Steering Committee (ESInet) in 2015 • Initiated by the legislature in ORC 128.021 • Mandatory for PSAPs that receive wireless 9-1-1 calls • Serve as best practice standards for all other PSAPs • Approved by JCARR on April 4th • Effective two years after adoption • Specific to call receiving and processing only; does not address dispatching responders.

  6. Association of Public Safety Communications Officials Incorporated(APCO International) “As an American National Standards Institute (ANSI)-accredited Standards Developer (ASD), APCO International is dedicated to ensuring public safety communications has a role in the development of standards that affect our industry. APCO’s standards development activities have a broad scope, ranging from the actual development of standards to the representation of public safety communications in other standards development areas.” https://www.apcointl.org/standards.html

  7. Association of Public Safety Communications Officials Incorporated(APCO International) • 22 nationally recognize standards for public safety communications. • 10 operational standards • 2 technical standards • 10 training & competency standards

  8. Association of Public Safety Communications Officials Incorporated(APCO International) • Standard 3.103.2.2015 – Minimum training standard for telecommunicators:

  9. Association of Public Safety Communications Officials Incorporated(APCO International) • Standard 3.103.2.2015 – Minimum training standard for telecommunicators (Calltakers):

  10. Association of Public Safety Communications Officials Incorporated(APCO International) • Standard 3.103.2.2015 – Minimum training standard for telecommunicators (Dispatchers):

  11. Association of Public Safety Communications Officials Incorporated(APCO International) • Standards are voluntary • Assessment is available in two ways: • CALEA Communications Center Accreditation • APCO Training Program Certification

  12. Association of Public Safety Communications Officials Incorporated(APCO International) • CALEA Communications Center Accreditation • Partnership between APCO & CALEA • 212 standards • Agencies file annual compliance reports • CALEA conducts a bi-annual on site assessment • Compliance with letter & spirit of the standards

  13. Association of Public Safety Communications Officials Incorporated(APCO International) • CALEA Communications Center Accreditation • Available to Law, Fire, EMS & Consolidated centers • Standard Categories include: • Organization • Direction & Supervision • Human Resources • Recruitment Selection & Promotion • Training • Operations • Critical Incidents

  14. National Emergency Number Association (NENA) • Representing 9-1-1 professionals, focused specifically on 9-1-1 policy, technology, operations, and education issues. • ANSI Certified Standards Developer • 100+ technical & operational standards • Close partner with APCO International

  15. International Academies of Emergency Dispatch (IAED) • Non-profit standard setting organization • Provides protocols for Law, Fire and Medical call taking and dispatching • Provides training, certification & accreditation • Founded by Dr. Jeff Clawson http://www.emergencydispatch.org/

  16. Recommendations: • Recognize the ANSI Standards Process • Utilize the existing, vetted standards available • Recognize the CALEA Communications Accreditation as compliant • Recognize IAED Accreditation as compliant • Utilize subject matter experts • Consider consolidating any standards with the existing PSAP Operational Standards (ESINet)

  17. Resources • Ohio 9-1-1: www.911.ohio.gov • Ohio ESINet:www.911.ohio.gov/ESINet • Ohio APCO: www.ohioapco.org • Ohio NENA: www.ohionena.org • APCO Intl: www.apcointl.org • NENA: www.nena.org • CALEA: www.calea.org • IAED: www.emergencydispatch.com

  18. www.ohioapco.org

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