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Email Relationship Dynamics Study

Explore professional and personal email interactions including response times, thread length, language complexity, formality, and familiarity evolution. Understand the metrics shaping email communication dynamics.

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Email Relationship Dynamics Study

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  1. Visualizing Email Relationships By RizwanMohiuddin, Gabe McCoy & SanoritaDey

  2. Average Relationship Metrics (Per Person) Professional (Person A) Personal (Person B)

  3. Response Time Ratio • Professional responses need to be thought out so may take longer time to reply to • Professional contacts like Academic Advisors / Managers are busy and hence take longer time to reply • Casual/Personal emails are spontaneous • Can be divided into “time you take to respond to” and “time other person takes to respond to” your email

  4. Email Length Ratio • Professional Emails can vary in length • Ex: You write a 2 page email to your professor describing your progress and he/she replies in one line • Personal Emails are comparable in length because one may feel socially obligated to give equal length replies

  5. Average Thread Length • Professional Emails may contain a lot of emails in the same thread to maintain flow of thought • In case of new professional contacts they serve as a contact reminder • Personal emails are often short and unrelated. Hardly require any follow up

  6. Sent/Received Ratio • In professional correspondence, you may not always get a reply to each email that you send out • In personal correspondence, the ratio is almost 1:1 because of social obligations that users may feel

  7. Evolution of Familiarity • Professional correspondence is likely to contain more formal language and more complex grammar. • Personal correspondence is likely to be shorter and much more informal. • Professional correspondence may evolve over time to be more casual.

  8. Professional vs. Personal

  9. Language Complexity • Both sentence and word length are measured here. • More uncommon words used. • Rankings are relative to the levels of a users entire body of sent e-mails. • Three levels—high, medium, and low.

  10. Formal and Informal Language • Designate markers for formal and informal uses of language. • Display will show proportion of formal to informal markers. • Personal correspondence has more informal language than professional correspondence. • Professional correspondence with a single individual may get less formal as the relationship develops.

  11. Formal Language • Salutations (Dear, Hi, [Name]). • Signature phrases (Best, Sincerely) and professional titles after name. • Politeness phrases “Please”, “Thank you”, “appreciate”. • Common office phrases, “touch base”, “follow up”.

  12. Informal Language • Abbreviations (“thx”, “lol”). • Emoticons. • Excessive punctuation (“…” “!!!”). • Filler words (“um”, “like”, “totally”). • Profanity

  13. Thank you!

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