Product Library Training Career Training Programs

1. Product Library Training Career Training Programs Candice Markham

2. Agenda • Define Career Training Programs verses a Kit or Bundle • Top 3 selling points for 360 CTPs vs.. the competition • New Programs – • Theory Based Learning – What does that mean? • Patient Care Technician, Medical Assistant, Electronic Health Records Specialist • Guest Speaker: Candice Markham

3. What is a career training program? Responses – • The presence of active instructors (vs. the ‘on paper’ instructors that many states require but which students never use) • Student support and career services (ensuring students are making progress in the course, assistance with job search) • Equips successful student for entry level employment in the field • From an instructional perspective is that a CTP is a curriculum designed to give people the knowledge to go get a job.  Most of our products are stand-alone pieces that give an experienced professional their CE.  • Curriculum implies that there is not only certain content that needs to be included but also a clear instructional path to spiral the content into a big picture that leads to a new career.  • One challenge that this is more of a Business to Customer sale than a Business to Business.  It’s high touch (both inside and outside of the actual online curriculum) and presumes the need to provide support and guidance.  • A student completes over a period of several months in order to take a certifying exam (in some cases), not just fulfill a 2-hour CE or PL credit requirement. Also, the course work that students do within the program is different than the CE/PL  credit courses. They must spend a certain number of hours offline doing reading, often submitting projects to instructors for review, etc. They are a combination of online/offline with a specific number of hours assigned to each component. • Enrolling in a Career Training Program is embarking on a new career path, not sustaining a current one. It seems to me that all of the terminology associated with the two are different: enroll, career, training program, certification….vs.. continuing education, course, credit, fulfill a requirement, etc. Career Training Programs open a new door for a student and CE courses keep the door open. So, I think categories that fall within the new career path domain could be considered as long as the additional components (instructors, projects, offline work, etc.) are part of the offering.

4. CTP vs.. Bundle • Live instruction • Career Counselors • Dedicated Student and Career Services team • All courses must be taken in sequence • Certificate of Completion not issued unless all courses within program are complete • Program typically leads to certification or career • Curriculum is designed to work in conjunction with courses to align with career or certification requirements (sequential) • Courses typically not sold individually • Course hours include on and offline study time. • Instructor of record on file, but no live instructions • Courses typically include continuing education courses to maintain career license • General support and service team • Certification issued at the end of each course • Courses within bundle relate to current career field learner works in • Courses are interdependent of each other (not sequential) • Courses within bundle are sold individually • Course hours in bundle are “real time” the amount of time the student spends online within the course to earn the credit for the course

5. Features and Benefits • Live instructor support for all programs • All instructors certified in programs of instruction • Live instructor support for all career training programs • 24 hour business response time to all emails • Phone conferences available by requests • Professional Instructional Design Services • All career training programs have the latest instructional design techniques applied to program content • Programs delivered through one learning management system • Career Services • Individualized training plans developed for each participating student • Assistance with resume writing and job search skills • Ace Your Job Search

6. Theory Based Learning Theory based learning is applied to courses developed to teach learners the theory or intent of the subject matter. It will give the learner knowledge about the field or career they would like to explore without requiring the learner to complete a practicum. The new programs offered by 360training in our Allied Health Higher Ed library are all “theory based”. Learners are looking for content knowledge that will give them the edge over the competition. Earning a certificate of completion from 360training will give the student that edge.

7. Patient Care Technician (CPCT) • The Certified Patient Care Technician • Assists doctors, nurses and other healthcare professionals in providing direct patient care in a variety of healthcare environments. Nursing aides, orderlies, and attendants are frequently active, visiting patients and residents and helping move, reposition, or lift them. • Typical Duties Include • Provide basic patient care including bathing, feeding, toileting and ambulating patients • Acquire and distribute patient care supplies • Change bed linens and process dirty linens properly • Perform safety checks to keep patient rooms clean and clutter – free • Maintain clear paths in hallways clear and return equipment that is no longer in use • Obtain EKG readings • Perform phlebotomy procedures • Certification Information • To work as a Patient Care Technician you are not required to be certified but most employers look for candidates with some sort of documentation of education (like a certificate of completion and a certification) • Average Salary earning • $24,010 per year $11.54 per hour

8. Clinical Medical Assistant (CCMA) • The Certified Clinical Medical Assistant • Is an unlicensed, multi-skilled healthcare practitioner who is competent in both clinical and administrative procedures. Medical assistants complete administrative and clinical tasks in the offices of physicians, podiatrists, chiropractors, and other health practitioners. Their duties vary with the location, specialty, and size of the practice. Through on-the-job training, a physician or another medical assistant in the office may teach the new assistant medical terminology, the names of the instruments, how to do daily tasks, how to interact with patients, and other tasks that help keep the office running smoothly. An assistant who takes our billing program bundle also learns how to code both paper and electronic health records and how to record patient information. It can take several months for an assistant to complete training, depending on the facility. • Typical Duties Include • Interview patients • Measure and record vital signs • Prepare exam rooms • Clean and sterilize medical equipment • Administer injections, as well as topical or oral medications • Perform venipuncture and point-of-care testing • Certification Information • To work as a Medical Assistant you are not required to be certified but most employers look for candidates with some sort of documentation of education (like a certification of completion and a certification) • Average Salary Earnings • $28,860 per year $13.87 per hour

9. Electronic Health Records Specialist (CEHRS) • Certified Electronic Health Record Specialist • Is responsible for maintaining the integrity and protecting the privacy and security of patient information. Medical records and health information technicians organize and manage health information data by ensuring its quality, accuracy, accessibility, and security in both paper and electronic systems. They use various classification systems to code and categorize patient information for reimbursement purposes, for databases and registries, and to maintain patients’ medical and treatment histories. • Typical Duties Include: • Audit patient records for compliance with legal and regulatory requirements • Abstract clinical information for inclusion in reports such as quality improvement studies • Perform basic coding to submit claims for reimbursement from insurers • Process Release of Information (ROI) requests for medical records • Review patient records to ensure they are complete • Collect patient demographic and insurance information • Certification Information • Most employers prefer to hire medical records and health information technicians who have professional certification. A medical records and health information technician can get certification from several organizations. Some organizations base certification on passing an exam. • Average Salary Earnings • $32,350 per year • $15.55 per hour

10. But wait Candice, there are 6 PCT programs? • Assisted Living • On average a healthcare facility reserved for individuals requiring care beyond what can be provided interment ally or at home • Residents are characteristically senior or elderly • Not a nursing home • Long Term Care • Typically reserved for patients requiring care beyond what can be provided within an hospital due to the length of time the patient will require medical attention • Residents can be any age • Not an assisted living space • General Practice • Refers to any medical office or hospital without an area of specialty. • Patients can be any age but are not monitored beyond an office visit or if in a hospital 3 days • Day surgery patients and requirements are a good an example of this type of working environment

11. Certification Information The National Healthcareer Association was established in 1989 to implement national competency standards in several fields within allied healthcare. The NHA strives to develop and administer high stakes certifications that serve as a resource for allied health professionals and the healthcare industry. The NHA Certification Board is the autonomous governing board that has the responsibility for overseeing all allied health certification programs with the exception of the Certified Pharmacy Technician examination program (ExCPT), which is governed by a separate board. The NHA Certification Board sets policy over essential certification activities. The Board has oversight responsibility for all allied health certification and recertification decisions, including governance, eligibility standards, disciplinary and appeals actions, and the development, administration and scoring of assessment instruments.

12. CANDIDATE ELIGIBILITY REQUIREMENTS • To be eligible to earn an NHA certification, the individual must meet both of the following requirements: • Possess a High School Diploma, or the equivalent. • Have successfully completed a training program or one year of work experience within the field. • Candidates must be able to provide written proof of training or experience and/or documentation of education completion upon request.

13. Prices (SRP/Wholesale) • Long Term Care Patient Care Technician with Billing (CPCT) • $1395/$999 • General Practice Management Patient Care Technician with Billing (CPCT) • $1395/$999 • Assisted Living Patient Care Technician with Billing (CPCT) • $1395/$999 • Electronic Health Records Specialist with Billing (CEHRS) • $1395/$999 • Clinical Medical Assistant with Billing (CCMA) • $1395/$999 • Long Term Care Patient Care Technician (CPCT) • $595/$449 • General Practice Management Patient Care Technician (CPCT) • $595/$449 • Assisted Living Patient Care Technician (CPCT) • $595/$449 • Electronic Health Records Specialist (CEHRS) • $795/$549

14. Next Training – New Programs The following new programs will be released in February. For all NEW program releases that occur outside of my dedicated training time I will schedule a separate training. • New Programs • Project Management (CAPM) • Retail Selling Fundamentals • Project Management with MS Projects 2007 • Business Sales Management

15. Q and A