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UNIT 3

UNIT 3. Problems. Contents. Language Focus: Present Simple-Negatives and Questions, some vs. any, too vs. enough (SB – Grammar Reference, pg. 147) Skills: T telephoning /Solving problems Vocabulary: Talking about problems; Adjectives. VOCABULARY – PF, pg.12. being busy/late

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UNIT 3

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  1. UNIT 3 Problems

  2. Contents • Language Focus: Present Simple-Negatives and Questions, some vs. any, too vs. enough (SB – Grammar Reference, pg. 147) • Skills: Ttelephoning/Solving problems • Vocabulary: Talking about problems; Adjectives

  3. VOCABULARY – PF, pg.12 • being busy/late • difficult customers • changes to orders • computer crashes • rude people • missing documents • delivery delays • machinery not working

  4. Opposites – PF, pg. 12 • pleasant/unpleasant • expensive/cheap • relaxing/stressful • positive/negative • quiet/noisy • efficient/inefficient • clean/dirty • easy/difficult • interesting/boring • clear/confusing • fast/slow • far/near • wide/narrow • well paid/badly paid

  5. Remember information not informations a piece of information

  6. Present Simple - Practice • SB – pg. 25, ex. A-E • PF – pg. 13, ex. A-C

  7. HAVE - Practice • SB - pg. 26, ex. A-D • PF – pg. 14, ex. D

  8. TELEPHONING SKILLS

  9. Telephoning • Hold on a minute! • I’ll put you through. • I’m sorry, she’s on another call. • Would you like to leave a message?/Can I take a message? • I’ll give…the message. • Could you ask….to call me back, please? • Hello, this is…returning your call. • Hi…thanks for getting back to me.

  10. TELEPHONING- Listening 1.37., pg. 26 Ex. A 1.She needs the name ofthe new marketing assistant. 2.J-E-F-F H-A-Y-D-O-N Ex. B 1 My name's Marcia Jones, Hove Stores. 2 Could you spell his name for me, please? 3 Sorry, could you repeat that, please? 4 I’ll speak to you soon, Harry. Bye.

  11. TELEPHONING - Listening 1.38. – 1.41. pg. 27 Exercise D 1 boss 2 arrange 3 delivery 4 deal 5 instructions 6 catch; repeat 7 figures B look into; invoice Exercise E Call 1/Can I speak to ..., please?; l've got a problem. Call 2/This is ...Sorry about that; Thanks for your help; Bye. Call3/Good morning, ... Speaking; Sorry to hear that; Which model is it?. Call 4/Can I speak to ..., please?; Sorry about that.

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