Quick and Easy Ways to Deliver Effective Feedback

1. Step into the role of Teacher It’s not about you, it’s about the learner… Set the stage & state the expectations Name it at the start State the goals and expectations Outstanding patient care and… Learn and improve “I’m here to help you improve, so I’m going to give you feedback all along the way.” “I’m here for only tonight, so I’ll give you feedback only on what I see.” “Friday is my last day, so I’ll meet with everyone briefly that day. Be prepared for feedback.” “Today is our midpoint. Make sure you ask me for feedback.” Label your feedback “Here’s some feedback” “Let me give you some feedback” “Would you like some feedback on that?” “Try this to improve” “That was good. Next time also…” “Now you’re getting feedback.” “Did you hear that feedback?” “It’s my job to give you feedback.” “Let me share with you what I perceive.” Separating performance from performer “In your role as student.…” “A medical student needs to….” “In doing your job as an intern….” “In performing as a physician…” Use some tricks Feedback Fridays “Today we’re going to focus on _____, so I’m going to give everybody feedback on that.” Feedback hat, alarm, bell, cue Let the learner say it for you What do you think you did well? Where do you want to improve? Then you reflect Say it for Someone Else “When you present to Dr. ______, he will want you to know _______. Use that feedback to prepare.” “Let me pass on some feedback from the nurses…” “For feedback, if I were that patient/parent…” Quick and Easy Ways to Deliver Effective Feedback

2. Feedback is about the LEARNER Establish Understanding of the Learner’s Goals and Relate your Feedback to those Goals “What are your goals for this experience?” “I will give you feedback to help you reach your goals.” Focus on performance not performer Deliver feedback promptly and honestly about what you have observed Describe what behavior you would like to see AND Describe what you did see Make feedback a regular, natural part of the clinical experience Think about location, balancing group learning with privacy Focus on behaviors that can be changed You don’t have to touch every issue every time – take small bites Remember that learners appreciate feedback Patients deserve for us to deliver feedback to our learners Separate formative and summative evaluation Always room to grow and improve Summative is the grade The final evaluation “Judgment” The learner’s response to feedback Grow, learn, and improve OR Defend behavior, not seek to understand Disparage the source Regard the issues as irrelevant Attribute feedback to style differences Fear changing behavior, so ignore it You can only offer teaching, you cannot force learning Feedback IS teaching Feedback Basics