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Chapter 16

Chapter 16. Integrating Wireless Technology in business. Learning Outcomes. 16.1 Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace 16.2 Describe RFID and how it can be used to help make a supply chain more effective

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Chapter 16

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  1. Chapter 16 Integrating Wireless Technology in business

  2. Learning Outcomes 16.1 Explain how a wireless device helps an organization conduct business anytime, anywhere, anyplace 16.2 Describe RFID and how it can be used to help make a supply chain more effective 16.3 List and discuss the key factors inspiring the growth of wireless technologies 16.4 Describe the business benefits associated with enterprise mobility

  3. Wireless Fidelity (wi-fi) • Wireless fidelity (wi-fi) – a means of linking computers using infrared or radio signals • Common examples of wireless devices include: • Cellular phones and pagers • Global positioning systems (GPS) • Cordless computer peripherals • Home-entertainment-system control boxes • Two-way radios • Satellite television

  4. Wireless Fidelity (wi-fi) • Disruptive wireless technologies • WiMax wireless broadband • Radio frequency identification tags (RFID) • Micro hard drives • Apple’s G5 and AMD’s Athlon 64 processors

  5. Business Drivers for Wireless Technologies • Mobile and wireless are often used synonymously, but actually denote two different technologies • Mobile technology - means the technology can travel with the user, but it is not necessarily in real-time • Wireless technology - gives users a live (Internet) connection via satellite or radio transmitters

  6. Business Drivers for Wireless Technologies • Drivers of wireless technology growth include: • Universal access to information and applications • The automation of business processes • User convenience, timeliness, and ability to conduct business 24x7

  7. Advantages of Enterprise Mobility

  8. Business Drivers for Wireless Technologies • Wireless devices changing business include: • Wireless local area network (wLAN) • Cellular phones and pagers • Cordless computer peripherals • Satellite television • WiMax wireless broadband • Security sensor

  9. Bluetooth • Bluetooth – an omnidirectional wireless technology that provides limited-range voice and data transmission over the unlicensed 2.4-GHz frequency band, allowing connections with a wide variety of fixed and portable devices that normally would have to be cabled together

  10. Radio Frequency Identification (RFID) • Radio frequency identification (RFID) - use active or passive tags in the form of chips or smart labels that can store unique identifiers and relay this information to electronic readers • RFID tag - contains a microchip and an antenna, and typically work by transmitting a serial number via radio waves to an electronic reader, which confirms the identity of a person or object bearing the tag

  11. Radio Frequency Identification (RFID)

  12. RFID

  13. Satellite • Microware transmitter – commonly used to transmit network signals over great distances

  14. Global Positioning System • Global positioning system (GPS) – a device that determines current latitude, longitude, speed, and direction of movement • Market for GPS services is at $5 billion with expectations for the demand to double over the next five years • Geographic information system (GIS) – designed to work with information that can be shown on a map

  15. The Future of Wireless

  16. CHAPTER SIXTEENOpening Case Study Questions • Why would eBay want to explore the wireless market for new opportunities? • With the emergence of mobile technologies, why would eBay be concerned with the lack of compatibility between wireless applications? • If eBay chose not to embrace wireless technologies would it be at a disadvantage? Explain your answer • How can a wireless device add value for eBay customers?

  17. CHAPTER SIXTEEN CASEUPS versus FedEx: Head-to-Head on Wireless • Federal Express and United Parcel Service are always seeking a competitive edge over one another • Their approaches to deploying wireless technologies over the past 15 years have been markedly different • FedEx leads the way with cutting-edge applications • UPS is slower and more deliberate

  18. Chapter Sixteen Case Questions • Explain the fundamentals of wireless fidelity • Describe the differences between UPS and FedEx’s use of wi-fi • Identify two types of wireless business opportunities the companies could use to gain a competitive advantage

  19. Chapter Sixteen Case Questions • Describe how RFID could help the companies deal with potential security issues • Develop a Bluetooth, GPS, or satellite product that the parcel delivery business could use to improve efficiencies

  20. BUSINESS DRIVEN TECHNOLOGY UNIT FOUR CLOSING

  21. UNIT CLOSING CASE ONEImproving Highway safety Through Collaboration • How are collaboration tools helping to save lives in Texas? • How could a police department use groupware to help with collaboration on accident reports? • Describe how a police department could use workflow systems to help with accident reports and health-care-related issues

  22. UNIT CLOSING CASE ONEImproving Highway safety Through Collaboration • What would be the impact on lives if a state fails to implement collaboration tools to help track and analyze highway accidents? • How could police departments use wireless technologies to operate more efficiently and effectively?

  23. UNIT CLOSING CASE TWOAmazon – Not Your Average Bookstore • How has Amazon used technology to revamp the book-selling industry? • Is Amazon using disruptive or sustaining technology to run its business? • What is Amazon’s e-business model? • How is Amazon using collaboration to improve its business?

  24. UNIT CLOSING CASE TWOAmazon – Not Your Average Bookstore • What are some of the business challenges facing Amazon? • How can Amazon use wireless technology to improve its business?

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