Product/Category Best Practices. By JD Pahre. Where we are headed today. Do I use Products or Categories or both? How many top level and subs do I use? Could a question overlap several categories? Number of Answers per each prod or cat “Other” and “General”
By JD Pahre
Less is Best (Did you forget that already?)
If you can get 15 or less Good
If you can get 10 or less Great
If you can get 6 or less on level 1 PERFECT!
Then for Subs the same holds true
I know what you are thinking…There is no way. I have way too many products to ever get that few.
We recommend at least 1 Answer for every Prod/Cat combination. (this is the bare minimum)
Your Keyword Searches Report will tell you the answer to this question.
Your agents should be telling you the answer
The number of incidents you get should tell you