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Importance of Communication Skills Prof.(Dr.) Madhulika Jha

Importance of Communication Skills Prof.(Dr.) Madhulika Jha AMITY University. Session Objectives. By the end of the session, you will be able to: Understand what Communication is and how it works Describe reasons that communication fails

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Importance of Communication Skills Prof.(Dr.) Madhulika Jha

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  1. Importance of Communication Skills Prof.(Dr.) Madhulika Jha AMITY University

  2. Session Objectives By the end of the session, you will be able to: • Understand what Communication is and how it works • Describe reasons that communication fails • List and discuss strategies to enhance communication

  3. COMMUNICATION Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your DESTINY.

  4. What are the most common ways we communicate? Visual Images Spoken Word Written Word Body Language

  5. Components of Communication • Listening • Speaking • Reading • Writing

  6. What causes distortion or the barriers to Communications? • Perceptions • Language • Semantics • Personal Interests • Emotions • Environment – noise • Preconceived notions/expectations • Wordiness • Attention span • Physical hearing problem • Speed of thought

  7. Miscommunication is probably the biggest single cause of business foul-ups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet your expectations. What went wrong and how can you prevent it from happening again?

  8. The Goals of Communications:

  9. DANGERS OF MISCOMMUNICATION • An important cause of business foul-ups • The other person/client did not understand what you thought was clear and accurate • The work product does not meet your expectations • Where did it go wrong? • How can you prevent it from happening again?

  10. BODY LANGUAGE • Kinesics-Body Movement • Oculesics-Eye Contact • Hepatics-Smell • Proxemics-Proximity • Chronemics-Time Management • Artifacts-Dress & Attire

  11. Eye Contact • Facial expressions • Emoticons • Gesture • Posture • Touch

  12. Have something to say and say it as clearly as you can, that is the only secret of style. - Matthew Arnold

  13. Speak properly, and in as few words as you can but always plainly. For the end of speech is not ostentation, but to be understood. - William Penn

  14. ‘A smart communication can enkindle even a lazy mind’ just as the ‘apparel oft proclaims the man’

  15. Thank you Prof. (Dr) Madhulika Jha Director Amity Institute of English & Business Communication Amity University Sec 125 Noida Campus E-mail: madhulikaj@amity.edu Ph #: 0120-4392192

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