Business for Health Business Skills for Private Medical Practices

1. Business for Health Business Skills for Private Medical Practices Module 2: Assume the Role of a Business Owner/Manager

2. A Quick Start Welcome! While you are waiting for the class to begin, please take the Pre-Test and make sure your name is on it before you hand it to the facilitator. Thank you!. Business Skills for Private Medical Practices

3. Agenda Welcome Business Management Responsibilities A Portrait of a Small Business Owner Characteristics of Successful Small Business Owners How to Increase Your Effectiveness Summary and Evaluation Close Business Skills for Private Medical Practices

4. Learning Objectives During this session, you will: • clarify the responsibilities of a business owner; • discuss how to handle the responsibilities necessary to manage a business; • assess your delegation skills; Business Skills for Private Medical Practices

5. Learning Objectives • determine which characteristics of successful business owners you possess; • Propose what you can do to increase your effectiveness as a business owner; • describe the next step; and • state your key take-away from this session. Business Skills for Private Medical Practices

6. Introduction You will have 1 minute to introduce yourself: 1. Your name 2. Your position 3. Your business 4. How long you have been in business Business Skills for Private Medical Practices

7. Business Management Responsibilities Business Skills for Private Medical Practices

8. What are the Responsibilities of a Small Business Owner? Instructions: This is a competitive brainstorming activity to come up with as many responses as possible to this question. The table with the most responses after 5 minutes will win a prize! Business Skills for Private Medical Practices

9. Business Competencies for Small Scale Private Medical Practices • Communication and Relationship Management • Leadership • Professionalism • Knowledge of the Healthcare Environment • Business Skills and Knowledge Business Skills for Private Medical Practices

10. Business Skills and Knowledge • Financial management • Human resource management • Organizational dynamics and governance • Strategic planning and marketing • Information management • Risk management • Quality improvement Business Skills for Private Medical Practices

11. What Business Management Responsibilities Do You Perform? Business Skills for Private Medical Practices

12. Analyzing Our Responses Business Skills for Private Medical Practices

13. Analyzing Our Responses Business Skills for Private Medical Practices

14. Delegation Skills Business Skills for Private Medical Practices

15. Case Study: Taking Over • What are the issues in this case? • Should Jimmy have made such important decisions? • How could this situation have been avoided? • What should Millie do to handle the situation now? Business Skills for Private Medical Practices

16. Delegation Definition Worksheet Delegation involves three elements: 1. R _ _ _ _ _ _ _ _ _ _ _ _ _ 2. A _ _ _ _ _ _ _ _ 3. A _ _ _ _ _ _ _ _ _ _ _ _ _ Business Skills for Private Medical Practices

17. Delegation Definition Worksheet Delegation involves three elements: 1. R e s p o n s i b i l i t y 2. A _ _ _ _ _ _ _ _ 3. A _ _ _ _ _ _ _ _ _ _ _ _ _ Business Skills for Private Medical Practices

18. Delegation Definition Worksheet Delegation involves three elements: 1. R e s p o n s i b i l i t y 2. A u t h o r i t y 3. A _ _ _ _ _ _ _ _ _ _ _ _ _ Business Skills for Private Medical Practices

19. Delegation Definition Worksheet Delegation involves three elements: 1. R e s p o n s i b i l i t y 2. A u t h o r i t y 3. A c c o u n t a b i l i t y Business Skills for Private Medical Practices

20. Degrees of Delegation 1. Take action 2. 3. 4. 5. 6. Business Skills for Private Medical Practices

21. Degrees of Delegation 1. Take action 2. Tell me what you did 3. 4. 5. 6. Business Skills for Private Medical Practices

22. Degrees of Delegation 1. Take action 2. Tell me what you did 3. Do it unless I say no 4. 5. 6. Business Skills for Private Medical Practices

23. Degrees of Delegation 1. Take action 2. Tell me what you did 3. Do it unless I say no 4. Delay action until I say OK 5. 6. Business Skills for Private Medical Practices

24. Degrees of Delegation 1. Take action 2. Tell me what you did 3. Do it unless I say no 4. Delay action until I say OK 5. Recommend for my approval 6. Business Skills for Private Medical Practices

25. Degrees of Delegation 1. Take action 2. Tell me what you did 3. Do it unless I say no 4. Delay action until I say OK 5. Recommend for my approval 6. I decide what to do Business Skills for Private Medical Practices

26. Preparing to Delegate • What responsibility is being delegated- and why? • What are the desired results and time frame? • Why? • What experience or expertise is needed? • Who should do it- and why? Business Skills for Private Medical Practices

27. Preparing to Delegate • Would it help to have the employee prepare a plan? • What degree of decision making authority will be delegated? • What training is needed? • What resources are needed? • What checkpoints will be established? Business Skills for Private Medical Practices

28. Preparing to Delegate • How will progress be monitored? • How will problems be addressed? • How, where and when will this be communicated to the employee? • What do you need to do so you can make this delegated assignment? Business Skills for Private Medical Practices

29. A Portrait of a Business Owner Business Skills for Private Medical Practices

30. What Does a Small Business Owner Look Like? Instructions: • Identify the key characteristics of small business owners who manage their businesses • Decide what this business owner would look like and draw it on a flip chart Business Skills for Private Medical Practices

31. Characteristics of Successful Small Business Owners Business Skills for Private Medical Practices

32. Do You Have What It Takes? Business Skills for Private Medical Practices

33. Why Are These Key Characteristics Important? Business Skills for Private Medical Practices

34. How to Increase Your Effectiveness Business Skills for Private Medical Practices

35. Increasing Effectiveness Business Skills for Private Medical Practices

36. Summary and Evaluation Business Skills for Private Medical Practices

37. Evaluation Sheet Business Skills for Private Medical Practices

38. The Next Step Business Management Responsibilities: • What I need to stop doing and delegate. • What I need to stop avoiding and start doing. • What personal characteristic I need to strengthen to be successful. Business Skills for Private Medical Practices

39. Let’s See How Much You’ve Learned Please take the Post-Test. We will compare it to your Pre-Test to see how much you’ve learned in this session. Thank you. Business Skills for Private Medical Practices

40. My Key Take-Away Business Skills for Private Medical Practices