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Performance Analysis of System Dynamics in Call Centers

Explore graphs depicting Call Blocking Probability, System Utilization, and Average Call Duration at various Call Arrival Rates. Analyze the efficiency and statistics for effective decision-making.

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Performance Analysis of System Dynamics in Call Centers

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  1. Results for p = 0.1 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  2. Results for p = 0.2 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  3. Results for p = 0.3 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  4. Results for p = 0.4 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  5. Results for p = 0.5 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  6. Results for p = 0.6 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  7. Results for p = 0.7 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  8. Results for p = 0.8 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

  9. Results for p = 0.9 Graphs at different values of Call Arrival Rate for • Call Blocking Probability (in %) • System Utilization (Efficiency) (in %) • Average Call Duration (in seconds)

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