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Dimensions of eTransformation. Ms. Ana Hol Prof. Athula Ginige. AeIMS Research Group School of Computing and Mathematics University of Western Sydney , Australia. Need for Change. Information Age. Change Driven by ICT and IS. Hindrances to change - Lack of knowledge

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dimensions of etransformation

Dimensions of eTransformation

Ms. Ana Hol

Prof. Athula Ginige

AeIMS Research Group

School of Computing and Mathematics

University of Western Sydney, Australia

slide2

Need for Change

Information Age

Change Driven by ICT and IS

  • Hindrances to change
    • - Lack of knowledge
    • - Limited funds

Consequences of not investing

- Not being competitive

- Markets going overseas

(Lawson 2005, Ginige 2001)

Change – eTransformation Journey

Investment into ICT and IS

(Hammer & Champy 2001; Toffler, 1990)

Aim: Identify Dimensions of eTransformation Journey

slide5

eTransformation: A Staged Process

Stage 1

Stage 2

Stage 3

Stage 4

Stage 0

No

Website

Basic Website

External

Processes

Interactive Site

External Processes

E-Commerce Site

Process Sophistication

Convergence

New

Processes

Effective Organisation

Effective Team

Internal

Processes

Internal Processes

Effective Individual

No

Computer

ICIAFS – Sri Lanka 2008 4

slide6

Structure

Systems

Strategy

Shard

Value

Skills

Style

Staff

Our Study

  • 17 CEOs / Managing Directors of SMEs
  • Semi structured interviews conducted
  • Questions based on 7S Model (Waterman et al. 1980)
slide7

eTransformation: A Staged Process

Stage 1

Stage 2

Stage 3

Stage 4

Stage 0

No

Website

7 SMEs

4 SMEs

6 SMEs

Basic Website

External

Processes

Interactive Site

External Processes

E-Commerce Site

Process Sophistication

Convergence

New

Processes

Effective Organisation

Effective Team

Internal

Processes

Internal Processes

Effective Individual

No

Computer

ICIAFS – Sri Lanka 2008 8

slide8

eTransformation Dimensions Derived from

7S Model

Strategy

Strategy

eTransformation Dimensions

Structure

Structure

Tasks &

Processes

Systems

Tasks &

Processes

Style

IT Tools &

Systems

Management &

employees

perspectives

values, beliefs,

goals, skills,

knowledge

Staff

Skills

Shared Values

slide10

IT Tools & Systems

- IT Tools

- Tool Users

- Internet

- Website

- IT Support

- IT Systems

- Security

Tasks & Processes

- Nature of Tasks

- From Tasks to Processes

- Task & Process Streamlining

- Task & Process Integrations

  • Strategy
  • - The Environment
  • - Plans & Visions
  • - Customers
  • - Products & Services
  • - Employees
  • - Goals

Structure

- Centralisation / Decentralisation

- Functions / Divisions

- Formalisation

slide11

eTransformation Journey

Strategy

Change Acceptance

Structure

Tasks &

Processes

IT Tools &

Systems