1 / 27

Meeting user requests in the English language

Meeting user requests in the English language. Atención a los usuarios a través del inglés Piedad Fernández Toledo: piedad@um.es 1-Toma de contacto e información básica. Contenidos. Presentaciones, toma de contacto Toma de datos personales

feo
Download Presentation

Meeting user requests in the English language

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Meeting user requests in the English language Atención a los usuarios a través del inglés Piedad Fernández Toledo: piedad@um.es 1-Toma de contacto e información básica

  2. Contenidos • Presentaciones, toma de contacto • Toma de datos personales • Información básica (horarios, secciones, servicios..)

  3. Presentaciones (them) Hi/hello/ hola Good morning/ afternoon/ evening.. I’m an Erasmus student I’m a foreign student I came for an Erasmus stay I come from Belgium/ France/ Lithuania… Toma de contacto: presentacionesVocabulario y expresiones frecuentes …and I don’t speak any Spanish

  4. Presentaciones (you) Hi/hello/ hola, Good morning/ afternoon/ evening.., Welcome to Murcia, .. How can I help you? /´haokenai´helpiu?/ What do you need? /´uotduiu´ni:d?/ Do you need anything? /duiu´ni:d´enizi?/ What can I do for you? /´uotcanaidu´fo:iu?/ Toma de contacto: presentacionesVocabulario y expresiones frecuentes Inglés hablado: Ritmo, fonemas en cadena, acento

  5. Toma de contactoPreguntas para pedir información: I’d like to know how I can.. /aid’laiktə’nəu’həuaiken/ Can you tell me how I can.. /’keniu’telmi’ həuaiken/ How can I.. ? /həukenai/ … join the library /’yoin’laibrri/ … get the library card /’guet ’laibrri’ca:d/ … use the library services /’iuz ’laibrri´sə:viziz/

  6. Toma de contactoPosibles respuestas: To join the library you need the student card if you want to borrow books you have to fill in a form (with your data).. The university student card is the library card too If you are a visitor you will need a special (temporary) card You can ask for a student card in ATICA, the computing service

  7. Toma de contactoVocabulario y expresiones frecuentes: Une los términos de las dos primeras columnas para hacer expresiones y luego une éstas con su pronunciación: Join the .. Borrow.. Library.. Student.. Fill in a.. form card books services library /’laibrri´sə:viziz/ l ’yoin’laibrri/ /’borou’bu:ks/ /’stiudnt’ka:d/ /’filinə’fo:m/

  8. Toma de contacto Vocabulario y expresiones frecuentes Respuestas: Join the .. Borrow.. Library.. Student.. Fill in a.. library books services card form l ’yoin’laibrri/ /‘borou’bu:ks/ /’laibrri´sə:viziz/ /’stiudnt’ka:d/ /’filinə’fo:m/

  9. Toma de contactoPráctica en parejas de las expresiones anteriores (intentando no mirarlas, eh?). Ejemplo: • Hi, I’m an Erasmus student, I come from France. • Hello, welcome to the library! What do you need? • Can you tell me how I can borrow books? • Sure! But if you want to borrow books you need the student card. • Oh, yes, I have the student card here. • Great! Can you fill in this form with your personal data, then?

  10. FAQ 1: IF I’M NOT A UNIVERSITY MEMBER .. ... CAN I JOIN THE LIBRARY? …CAN I BORROW BOOKS? • ANSWER: • Anyone can ACCESS the library STOCK, but if you want to TAKE books HOME, you have to be a ______USER LIBRARY USERS can be: - S_____________ - ACADEMIC STAFF - RESEARCHERS

  11. FAQ 1: IF I’M NOT A UNIVERSITY MEMBER .. ... CAN I JOIN THE LIBRARY? …CAN I BORROW BOOKS? • ANSWER: • Anyone can ACCESS the library STOCK, but if you want to TAKE books HOME, you have to be a LIBRARY USER LIBRARY USERS can be: - STUDENTS - ACADEMIC STAFF - RESEARCHERS

  12. Contenidos • Presentaciones, toma de contacto • Toma de datos personales • Información básica (horarios, secciones, servicios..)

  13. Toma de datos personalesSi lo completan ellos: SURNAME ……………………………………… FIRST NAME ……………………………………... E-mail: …………….. Identity card/ Passport nº: User profile: __ undergraduate student __ posgraduate student __ UMU researcher __ external user (visiting/ research fellow) Period of stay: _1 academic year _ 1st term _ 2nd term Expected departure week/date*: *OR: due date of last exam/ project/ assignment: ___________ Signature

  14. B. Toma de datos personalesSi completamos nosotros el formulario: Can you tell me your name? /´keniu´telmi´io:neim/? Your full name, please? /io:´fulneim´pli:z/? (full name: first name + family name) Can you spell it? /´keniu´spelit/? How do you spell it? /´hauduiuspelit/?

  15. El alfabeto inglés A ei B bi C si D di E i F ef G yi H eich I ai J yei K kei LL el, dbl el M em N en O ou P pi Q kiú R’ ar S es T ti U iú V vi W dbl iú X eks Y uai Z zsed

  16. Para aclarar qué letra es.. A ei for.. Alpha B bi Bravo C si Charlie D di Delta E i Echo F ef Foxtrot G lli Golf H eich Hotel I ai India J llei Juliet K kei Kilo LL el, dbl el lima M em Mike           N en November O ou Oscar P pi Papa Q kiú Quebec R’ ar Romeo S es Sierra T ti Tango U iú `Uniform V vi Victor W dbl iúWhisky X eks ‘X- ray (eks-rei) Y uai Yankee Z zsed Zulu      

  17. My name’s Piedad Fernández /ef/ for Foxtrot /i/ for Echo /a:/ for Romeo /en/ for November /ei/ for Alpha /en/ for November /di/ for Delta /i/ for Echo /zsed/ for Zulu /pi/ for Papa /ai/ for India /i/ for Echo /di/ for Delta /ei/ for Alpha /di/ for Delta

  18. My email’s piedad@um.es /maiimeilz´piedad (spelt: pi- ai- i- d- ei- d) at iú-em dot i-es/

  19. How do you spell your name?What’s your email?

  20. Toma de datos personalesSi completamos nosotros el formulario: What’s your email? /´uo:ts`iori:`meil?/ How long are you staying? /hau´longariú´steii/? Are you undergraduate/posgraduate/ researcher/ visitor? /a:iù`ndəgradueit/ posgradueit/ risə:chə/ visitə/?

  21. Toma de datos personalesSimulación: Práctica en parejas para rellenar el formulario (pregunta-respuesta) SURNAME ……………………………………… FIRST NAME ……………………………………... E-mail: …………….. Identity card/ Passport nº: User profile: __ undergraduate student __ posgraduate student __ UMU researcher __ external user (visiting/ research fellow) Period of stay: _1 academic year _ 1st term _ 2nd term Expected departure week/date*: *OR: due date of last exam/ project/ assignment: ___________ Signature

  22. Contenidos • Presentaciones, toma de contacto • Toma de datos personales • Información básica (horarios, secciones, servicios..)

  23. Información básica: horarios • Posibles preguntas: • What are the library opening times? • Does the library close at midday? • Is the library open in the weekend? • Does it open during the .. holiday? … Christmas/ Easter/ summer ..holiday/ vacation?

  24. Información básica: horarios • Posibles respuestas: • The opening times are (written) on a notice at the library main door • You can find the opening times in the library website • We open Monday to Friday, from 8.30 to 9 pm • It is open Monday to Friday, from 8.30 to 9 pm

  25. Información básica: servicios • Where can I ask about general information? • You can ask at the information desk, on the ground floor • You can check it in the library website

  26. Contenidos • Presentaciones y toma de contacto • La toma de datos personales • Información básica (horarios, secciones, servicios.. DUDAS?? ANY QUESTION??

More Related