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Designing Appraisal Systems. MANA 4328 Dr. George Benson benson@uta.edu. Designing Appraisal Systems. How can performance management systems promote two conflicting goals simultaneously? Quality vs. Quantity
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Designing Appraisal Systems MANA 4328 Dr. George Benson benson@uta.edu
Designing Appraisal Systems • How can performance management systems promote two conflicting goals simultaneously? • Quality vs. Quantity • How can performance management systems promote individual performance and teamwork or coordination simultaneously? • Individual vs. Group
Balanced Scorecard “What you measure is what you get” • Financial vs. operational measures • Short term vs. long-term effectiveness Specific goals and measures for: • Shareholder satisfaction • Customer satisfaction • Operational Excellence • Innovation and Learning • Others?
Management By Objectives Specific process to align organizational goals and individual objectives. Instead of just a few top-managers, all managers of a firm participate in the strategic planning process. MBO principles are: • Cascading of organizational goals and objectives, • Specific objectives for each member, • Participative decision making, • Explicit time period, and • Performance evaluation and feedback.
