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AMDOCS: A Place to Grow New Employee Presentation. Fiscal Year 2013. Welcome and Congratulations on your new career with Amdocs – we look forward to partnering with you!. Market Leader.

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welcome and congratulations on your new career with amdocs we look forward to partnering with you

Welcome and Congratulations on your new career with Amdocs – we look forward to partnering with you!

market leader
Market Leader

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.

amdocs strategy
Amdocs Strategy

Do more in the Connected World

CES 8 builds on Amdocs’ market leadership in customer experience systems innovation, delivering the most advanced business and operational support systems, service delivery platforms, proven services, and deep communications expertise to enable service providers and their customers to do more in the connected world. Amdocs’CES 8 helps service providers explore new business models, differentiate through personalized customer experiences, and streamline operations.

Drive Experience

Differentiating through a unique, real-time customer experience

Run Leaner

Embracing lean and agile operations

Expand Quicker

Realizing the connected life opportunity

stability reduced risk for our customers
StabilityReduced Risk for our Customers
  • Market Leader
    • #1 provider of software & services to communication service providers
  • Strong revenue growth and operating margins
    • $3.2 B revenue*
    • $404 M operating income*
    • More than 19,000 employees
  • Strong position for ongoing investment
    • Excellent cash and short term investment position
    • $1.17B*
  • Global Presence: Revenue by Region
      • 73% North America, 13% Europe, 14% ROW (Revenue)
      • More than 19,000 employees and customers in over 60 countries
      • Development & support centers:Canada, Cyprus, India, Ireland, Israel, and the USA
amdocs history highly focused successful business strategy
Amdocs HistoryHighly-focused Successful Business Strategy


Acquire DST INNOVIS,& Enter BroadbandCable & Satellite Market


Acquire BridgewaterExpand Leadership indata and network monetization


Acquire Clarify& Enter CRM Market


Acquire jNetX &Expand Leadership inthe Service Delivery Platform Market


Acquire LongshineIT Co. LTD. & EnterChinese Market


Acquire SigValueExpansion intoGrowth Markets






Acquired Streamezzo mobile internet application


Founded – Focuson DirectoryPublishing Systems


Acquire ChangingWorlds& Expand Leadership inPersonalization & Portal Market


Acquire XACCT &Enter Mediation Market


Acquire Qpass Inc.,& Enter DigitalCommerce Market


Acquire MX Telecom & expand leadership in OpenMarket business


Acquire ITDS &Enter ManagedServices Market


Acquire CramerSystems Group Limited& Enter OSS Market


Acquire Jacobs Rimell& Expand Leadership inBroadband Cable Industry

amdocs global leadership partial customer list
Amdocs Global LeadershipPartial Customer List

Serving Nearly 90% of the Service Providers on Fortune Magazines Global 500


Annual vacation is quoted in your offer letter

  • Vacation is accrued on a monthly basis
  • Vacation accrual begins at the time of hire and accrues on a monthly basis
  • Vacation accrual continues to roll over each year, with a cap of 30 days
  • 10 days = 7.5hrs monthly 15 days = 11.3hrs monthly 20 days = 15hrs monthly
  • Vacation Balance
  • Vacation balances are updated end of each month
  • May be viewed anytime through Employee Self Service – My Benefits
  • Once employee reaches 30 days of accrued vacation the accumulation of days will stop. Accumulation of additional vacation days will recommence once vacation days have been utilized so that the balance drops below 30 days by the use of vacation
sick time
Sick Time
  • Sick Days - for the use of illness or medical purposes
  • 15 days per calendar year – Jan. 1st to Dec. 31st
      • Days are prorated based on date of hire for 1st year
      • No Roll Over
      • No payout of sick days at time of separation
      • Within the 15 days of sick time, 6 days may be used to care for an immediate family
      • member (spouse, parent or child) each year

Full-time employees who work at least 30 hours per week are eligible for

9 paid holidays in each calendar year.

Holidays observed are generally as follows. (please note that holidays may vary based on location)

additional hr programs
Additional HR Programs
  • Employee Referral Program
    • Bonus for technical hires for entry level and up to VP
  • Personal Events Recognition
    • Marriages
      • 5 days special vacation
      • Separate from annual vacation accrual
    • May be used up to 6 months after wedding date
      • Gift Check for $125
      • Request gift check after wedding date with online forms on Portal
      • Payment will be separate deposit on the following payroll cycle
    • Births and Adoptions
      • 2 days special vacation – fathers only
      • Separate from annual vacation accrual
    • Should be used at time of birth
      • Gift Check for $90
      • Request gift check after date of birth with online forms on Portal
      • Payment will be separate deposit on the following payroll cycle


  • Paid semi-monthly on the 15th and last day of each month. If these days fall on a weekend or holiday you are paid the business day prior.
  • Can be direct deposited into multiple accounts.

Dress Code

  • Dress code will vary by customer site and location.
  • Please confirm the dress code for your site with your manager.

Work Hours

  • Company standard is 40 working hours + 5 hours for lunch = 45/week total

(* this could vary by your site and project)

ID Badges required for entry and visible at all times.

ethics hotline harassment prevention fair treatment policy
Ethics Hotline Harassment Prevention/Fair Treatment Policy

Ethics Hotline

Amdocs offers a theft and fraud hotline to help prevent unethical behavior and ensure a safe work environment for all its’ employees. This hotline is not intended to be a substitute for speaking directly with management, but rather is to be used as a secondary resource should an employee wish to report an incident but prefer to remain anonymous. Examples of such behavior include but are not limited to theft, conflicts of interest, embezzlement, and fraudulent activity.

For additional information on the Company’s ethical guidelines, please refer to the Code of Business Conduct policy.

Ethics Website -

Ethics Hotline - Dial 888-458-6375 (Toll-free)

Harassment Prevention/Fair Treatment Policy

Amdocs is committed to providing a work environment free of unlawful harassment and intimidation.

Discriminatory or harassing actions because of race, sex, color, age, religion, national origin, disability, or any

other basis prohibited by applicable federal, state, or local law, or for any other unlawful reason, violate this

policy. Amdocs believes treating each other respectfully is essential to maintaining a productive work


Amdocs will not permit any retaliation or adverse consequences against an employee who complains of

harassment or other employment discrimination.

reporting and complaint procedure open door policy
Reporting and Complaint ProcedureOpen Door Policy
  • Reporting and Complaint Procedure
    • Report all incidents to the direct supervisor, who is required to contact Human Resources.
    • If the employee feels he or she cannot discuss the matter with the direct supervisor, he or she should
    • contact the higher-level manager or the Human Resources Business Partner.
    • More information on the Complaint Procedure can be located in the Employee Information Manual.
    • Link to the Employee Information Manual
    • http://amdocsportal/C5/C3/US%20Employee%20Handbook/default.aspx
  • Open Door Policy
    • Amdocs has an "open door policy.” If you have a job-related problem, question or complaint, you should discuss it with your supervisor or Human Resources.
    • If the discussion with your supervisor does not answer your questions or resolve the matter to your satisfaction, you may then present your complaint, orally or in writing, to the next level of management or Human Resources.
    • When the issue personally involves the supervisor or manager with whom you would ordinarily discuss a problem, you may bypass that individual and proceed to Human Resources without fear of reprisal.
    • Difficulties in using this open door policy should be brought to the attention of the Human Resources.
environmental health and safety
Environmental Health and Safety
  • To provide a safe and secure environment, encompassing our business, our premises, our employees and all those we come into contact with.
  • To provide a safe and healthy workplace by promoting high levels of physical and mental well-being and preventing occupational illness.
    • Amdocs is prepared to respond to various emergencies:

Evacuation Fire

Medical Security

Utilities Weather

Amdocs Safety and Security information can be found on the intranet home page.

Questions about Safety contact the Facility Supervisor at your location

email account information
Email Account Information
  • Amdocs Mailbox
  • All Amdocs employees receive an Amdocs mailbox
  • Employees located at customer sites
      • Request an email link setup to combine to customer site email ex:[email protected]
          • Open a help desk ticket through Global Support
  • Amdocs Portal – Global Support – IT- NT & Email – Mailbox Email
  • Level 4 “forward my email to customer site”
  • Level 5 “more than 3 months”
  • CONTINUE – complete questions bottom of form – SUBMIT
      • http://helpdesk/Pages/Service.aspx?ClassificationId=2433
      • Employees B4 & above may not request link due to security reasons.
      • Employees may NOT forward email to other outside addresses such as [email protected]
digipass rsa token secure id
Digipass RSA Token (Secure ID)
  • Digipass RSA Secure ID Device
  • Is used to generate a unique password during the authentication process when accessing the Amdocs network from a remote location.
        • The Digipass RSA Secure ID device generates a unique one-time password each time you enter the associated PIN number.
        • The password is valid for only 30 seconds.
        • If your connection fails or you were unable to enter the password within 30 seconds, you must generate a new password by re-entering the 4 digit PIN you received with the device.
amdocs portal amdocs worldwide news updated daily
Amdocs Portal Amdocs Worldwide News – updated daily


Human Resources

Employee Self Service

Global Support

Learning Services

Work Hours

Travel – Finance

Industry News

Phonebook …..

Portal includes a multitude of

Amdocs products, services and tools with ongoing new resources available.

  • How to connect:
  • Amdocs Offices – click on internet explorer . Portal is home page
  • Customer Site Locations – connect through “Webgate”
webgate connection
Webgate Connection
  • Connect to Webgate via:
  • Open Internet Explorer and go to Help - About Internet Explorer to verify that you are running version 6.0 or higher. Please request an upgrade, if needed
  • Choose North America
  • Enter your Digipass username and 6-digit generated Digipass password
  • Click on the Check NT password link
  • Enter your Amdocs NT username and NT password
  • Access any of the other available links using your Amdocs NT username and new password(ntnet\username)
human resources north america portal process support tools
Human Resources North America PortalProcess Support & Tools

Links to:

Benefits, Policies, Services,

Values, and much more….

hrps clarity helpdesk services
HRPS Clarity – Helpdesk Services

* Have a question for Human Resources? Open a HR Helpdesk ticket here

employee self service
Employee Self Service
  • Common Links:
  • Update My Details
  • address, phones,
  • family status, bank
  • account
  • My Benefits
  • vacation Balance
  • In Town Expenses
  • online expense
  • reporting
  • Human Resources
  • HR portal welcome
  • page
  • Work Hours
  • timesheet reporting
  • Online Forms
  • Learning Services
  • Some of the functions are only
  • available on Amdocs
  • computers.
it helpdesk and contacts
IT - Helpdesk and Contacts

Available 24 hours a day, 7 days a week

Many IT services (new PC, DISA account, software request, etc.) may also be

requested by submitting an Amdocs IT form via online forms.

You will be requested to provide your Amdocs Employee ID # and project billing code when calling the Amdocs Help Desk.

work hours system
Work Hours System
  • All amdocs employees record their work hours
  • within the Work Hours (WH) system.
  • Using this system, you are able to record your:
    • Daily hours present
    • Time spent on projects and tasks
    • Absence hours
    • Vacation time
  • Using this System, the company is able to:
    • Track and maintain integrity of customer invoices
    • Manage project work plans and progress
    • Analyze employee presence and absence hours
accessing the work hours wh system
Accessing the Work Hours “WH” System
  • Employees accessing the Amdocs network via RAS/VPN/LAN connection:
    • Open Internet Explorer
    • Access the amdocs Intranet portal page: http://amdocsportalna
    • Click on the Work Hours link
  • Employees located at a customer site and accessing the amdocs network via the Amdocs WebGate site:
    • Open Internet Explorer and connect to the amdocs WebGate page:
    • Enter your Digipass token username and password
    • Click on the WH Reporting system link
    • Enter your amdocs NT username, password, and domain
work hours time reporting1
Work Hours – Time Reporting
  • Timesheet Reporting
  • Opens to your name and id
  • TS Reporting - record daily hours
  • WH eLearning and User Guides
  • Reports
  • Need Help – “Open here WH ticket”
work hours time reporting2
Work Hours Time Reporting
  • Presence Hours
  • Enter hours present based on a 24 hour clock.
  • Reporting & Codes
  • Enter your work and/or absence codes along with the total number of hours (manager will provide project’s reporting code).
  • Approvals
  • Click Save and Approve.
  • Enter your NT User Name and password as your approval.
  • Your timesheet will then be sent to your manager for final approval

Employee name

amdocs travel arrangements all business expenses
Amdocs Travel ArrangementsAll Business Expenses
  • Travel Arrangements
  • Employee submits a completed travel request on-line at least 10 business days prior to travel commencing
  • Employees are expected to be flexible in regards to their flight itinerary to maximize potential cost savings
  • Travelers will receive email with travel itineraries , confirmation information and assigned travel number
  • The Travel department handles all air, hotel, car and train reservations.
  • http://amdocsportal/C9/C6/Home/default.aspx
  • All Business Expenses
  • All expense reports must be in compliance with Company policy, which can be found on the Amdocs Portal.
  • IN-TOWN EXPENSES – cell phone, mileage, etc.
  • Complete in-town expense report online through Employee Self Service.
  • TRAVEL EXPENSES – all travel related expenses relevant to assigned travel number.
  • Complete travel expense report online through TRAVEL REQUEST LINK ABOVE.
  • Attach all relevant receipts to on-line expense reports. If need assistance please contact:
  • http://helpdesk/client/centers/others/finance/finance.htm
american express cards
American Express Cards
  • Employees are to place all business travel and entertainment expenses (which are reimbursable by Amdocs) on their American Express Corporate Card.
  • To request a Corporate Card, complete the forms located on the St Louis Finance Portal: http://stlaks1/sites/finance/stl/
  • US Employees
    • Corporate Credit Card Terms - Review of terms and conditions
    • Corporate Card Application
    • Non US Citizen Form (complete only if not a US citizens)
    • Employee Agreement
  • Employee completes forms and sends to manager for approval and signature
  • Employee submits completed forms to _NA Credit Cards for processing
  • Amdocs does not guarantee an employee will be issued a Corporate Card
    • American Express reviews employee’s personal credit history to determine eligibility
  • Amdocs does not pay employee’s American Express Corporate Card balances
    • It is employee’s responsibility to submit an expense report for reimbursement and pay their Corporate Card balance on a timely basis
  • Amdocs will not reimburse the employee for Membership Rewards Programs
invoices and expense reports
Invoices and Expense Reports

ForExternal queries (Amdocs suppliers) regarding Invoice or Payment status,

Please email the Accounts Payable Helpdesk at [email protected]

Submission of new invoices should be sent directly to [email protected]

Please keep in mind our SLA response time is 2 Working Days

For Internal queries (Amdocs employees) relating to supplier queries or expense

reimbursements, please raise a call by clicking on the following link:


You can use this site to:

  • Raise InternalAccounts Payable queries
  • Familiarize yourself with the structure of our team
  • Learn the processes/services supported by our team

Please keep in mind our SLA response time is 2 Working Days

contact information
Contact Information