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“Quality Assurance at University” or “securing success”. Authors: Forum Qualitäts-Wissenschaften, Vienna University of Technology, Austria o.Univ.Prof. Dr.techn.Dr.mult.h.c. P.Herbert Osanna Prof.Dr.techn.Prof.h.c.M.Numan Durakbasa. DI. Dr. techn. Andreas J. Bauer, DWT, MBA.

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Quality assurance at university or securing success
“Quality Assurance at University”or“securing success”

Authors: Forum Qualitäts-Wissenschaften, Vienna University of Technology, Austria

o.Univ.Prof. Dr.techn.Dr.mult.h.c. P.Herbert Osanna

Prof.Dr.techn.Prof.h.c.M.Numan Durakbasa.

DI. Dr. techn. Andreas J. Bauer, DWT, MBA

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


  • Overview / content

  • EU - Perspective

  • QA +

  • Goal / conditions

  • compatibility

  • Tools - overview

  • Data table & data process table

  • Cockpit - chart

  • Results & conclusion

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


2007 improvement of quality &

involvement of all stakeholders

2005 peer-review-system

for QA agencies

2003 responsibility of QA

in HE to universities

2001 enforced importance

of quality (mng) systems

1999 developing comparable

criteria and methodologies

1998 QA in HE,

internal &external audits

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


2) QA +

Quality assurance is the part of the quality management

that provides adequate confidence that

inputs, processes and outputs will fulfil quality requirements;

quality assurance secures a certain level of quality .

Quality Managementuses the quality (mng) system by

means such as

quality planning,

quality control,

quality assurance

and quality improvement .

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


3) Goal and condition

  • Goal of study:

    • QA to support professor & dean

    • and

    • beeing future compatible.

  • condition:

  • generation of a new lecture

  • lecture content: QM for electronic information services

  • identification and generation of QA tools for:

    • other lecture

    • incorporating: professor, students, dean

  • up-ward compatibility to support development of QM

  • evaluation of results from 8 semester-practical experience.

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


4) compatibility

ensure “future-upward-compatibility” by identifying an

extremely important element of QM: management review

adressing fitness for purpose, effectivity and efficiency of HEA

  • Input for the management review:

  • Audit results

  • Feedback from customer

  • Process performance and product-conformity

  • Status of preventive action

  • Actions from last management review

  • Changes, which can impact the QMS and

  • Recommendations for improvement.

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


5) Tools - overview

  • Improvements were achieved by using following tools

  • Independent redundant development

  • brainstorming

  • Root-cause diagram

  • Checklist

  • Form sheets

  • QA-data-processing-plan

  • Stratification & clustering

  • Cockpit-charts

  • respect

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


6a) data table

Use of existing data:

no additional effort

Evaluation-,

Presence- and

Examinationlist

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


Data-source

Dataset

Type of Data

1st Processing

2nd processing

Display / charts

Evaluation-form

grade U lecture

Single value ordinal

mean

trend grade U

grade SQ Script-quality

Single value ordinal

mean

trend grade SQ

SUM grade

Ordinal

mean U-SQ-P-St

trend grade SUM

presence-liste

Number of students

Discret

Amount of Eval-forms/ amount of students

trend feedback

6b) QA-data process table (partial displayed)

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


7) cockpit

Trend chart from

4 evaluated themes

Sum Trend

overall themes

Actions

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


8a) Results and conclusion

  • Improvements were achieved

  • Qualitative processcontrol increases efficiency of the lecturer

  • Use of existing data: no additional collection-effort necessary

  • Evaluation-, presence- & examination-list set up a QA-tool

  • Improvements were achieved by using 9 tools/methods

  • by using the methods students interest increase

  • By showing results to professor collegues interest increase

  • respect

2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


8b) Results and conclusion

  • Improvements were achieved

  • active cooperation by evaluation:

    • approximately 2 Ideas/student (per semester)

  • increase of feedback from 36,7 % -> to 70,2%.

  • Improvement of SUM-grade:

    • from 2,7 to 1,7 ( 1 being the best, and 5 the worst )

    • Study-duration

    • 8 semster

    • Curriculum length 4 semester (QM1 – QM4)

    2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


    Quality assurance at university is really securing success
    “Quality Assurance at University”is really“securing success”

    Authors: Forum Qualitäts-Wissenschaften, Vienna University of Technology, Austria

    o.Univ.Prof. Dr.techn.Dr.mult.h.c. P.Herbert Osanna

    Prof.Dr.techn.Prof.h.c.M.Numan Durakbasa.

    DI. Dr. techn. Andreas J. Bauer, DWT, MBA

    2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


    For future contact:

    TU-Wien your Organization:

    Forum Qualitäts-Wissenschaften

    DI Dr. Andras Bauer, DWT, MBA

    Karlsplatz 13

    A-1040 Wien

    Tel: int +43 / 1 / 58 801-31105

    Tel: int +34 / 1 / 214 07 56 - 1

    Fax: int +43 / 1 / 58 801 – 31196

    Fax: int +43 /1/ 214 07 56 - 5

    • Improvement idea / project:

    2.Juni.08 V2 for QA-Seminar Albania 13-14.Jun.2008


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