Improvement Programme Techniques
This comprehensive guide outlines effective techniques for improving university operations, focusing on key performance indicators (KPIs), risk management, and value for money (VfM). Learn to benchmark services, understand cost structures, and optimize resource allocation. Discover the benefits of Lean methodologies in streamlining processes, enhancing customer satisfaction, and driving continuous improvement. The text provides insights into timetabling, space management, and effective service delivery while linking KPIs to risk analysis for informed decision-making.
Improvement Programme Techniques
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Presentation Transcript
Improvement Programme Techniques
Content Context KPIs and Managing risk Understanding your cost base VfM Quick Benchmarking Lean and Rapid Process Design Timetabling and Space Management Options for Service Delivery
Context Which University KPIs are you supporting? What are your PIs and how are you performing? What are your strategic risks? What do your services cost? How good are customer satisfaction levels?
KPIs and managing risk • Include KPIs into corporate dashboards • Link KPIs to the risk register; this helps • ensure an overall view of VFM and the impact of failure • cover areas not explicitly mentioned in the Corporate Plan • assists individuals in their decision making and prioritisation.
Understanding your cost baseMethodology • ABC-type methodology • Payroll report – ALL university staff • Dept, name, employee no, grade, FTE • Separate staff between academic and support • Allocate support staff FTE across activities • Add payroll costs – employee no key • Prepare management reports
What is Lean? Identify Customers & Specify Value Pursue Perfection Maximise The Value Respond to Customer Pull Identify & Map the Value Stream Create Flow by Eliminating Waste
Elements of the Lean Project • Vision • University • Alignment • OSHEU • Prioritisation Strategy • HUMRS • Measures • Action Plans • PLANN • Purchase to Pay • Current State End-to-End • Course Approval • Future State • Implementation Plans • Research Funding Continuous Improvement • INTER • Specific Problem • RACDV • Limited Area • Payroll
Process Review Structured and managed framework Complement internal offering Guide change management. Pointing to good practice Challenging by benchmark Additional flexible resource Honest broker Participative or consultant led PR Organisation, policy, resources Approach documentation and ‘Toolkit’ Assist with planning for implementation
Timetabling POLICY CONSTRAINTS SPACE CONSTRAINTS STUDENT CHOICE PLANNING DATA ENTRY TIMETABLING ROOM ALLOCATION PUBLISHING PROCESS ORGANISATION CALENDAR SYSTEMS ENABLERS
Timetabling and Space Planning CORPORATE PLAN Student nos. Programmes FINANCIAL FORECAST Required capacity * best utilisation POLICY CONSTRAINTS Contact hrs Length of teaching day Class size etc GAP OPTIONS APPRAISAL Actual capacity * actual utilisation ESTATES STRATEGY TIMETABLING
Options for Service Delivery SUMS with HEI HEI Communication strategy engaging stakeholders
Contacts Bernarde Hyde m.b.hyde@reading.ac.uk 0118 935 7073
