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Setting SMART goals

Setting SMART goals. Lucy Lowndes North Auckland Manager National Serious Injury Service 12 July 2012. What this session covers. What SMART goals are Practice setting SMART goals Why listen?

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Setting SMART goals

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  1. Setting SMART goals Lucy Lowndes North Auckland ManagerNational Serious Injury Service 12 July 2012

  2. What this session covers • What SMART goals are • Practice setting SMART goals • Why listen? • Home & Community SupportServices are just tools thathelp clients achieve somethingthey want to do • Goal-setting is a new requirement for you • Becoming good at settingSMART, client-centred goalsmeans less re-work for you

  3. What SMART goals are

  4. General goal Overseas holiday What do I want to do? What is my budget? Where do I like to stay? Who do I want to go with? General goal  questions Questions

  5. General goal Overseas holiday Specific Beach holiday in Spain Measurable At least 10 days in Spain Achievable During off peak in Spain Realistic Budget of $10,000 Time frame Before end of 2012 Questions  SMART objective SMART objective

  6. SMART objective By the end of 2012, I will have had a $10,000 ten day, off-peak, beach holiday in Spain Work out budget limit for flights, accommodation, activities Start savings plan Research travel & accommodation options Select travel agent Buy travel insurance Etc, etc SMART objective  actions Actions

  7. Practice at settingSMART goals

  8. Don’t “Brian will participate in the support planning process” “Brian will move his bowels daily” Why is this important? “I will be able to go out shopping without being embarrassed” Actions: daily bowel cares Client-centred not agency-centred Do

  9. Don’t “Brian will move his bowels daily” “I will be able to go out shopping without being embarrassed” Use the words “I will…” Do

  10. Don’t “Brian will engage with one person of a similar age using a 5-step interaction” “I will…” Use the client’s own words Do

  11. Be sure they’re SMART • “I will go to the gym every day” • Is this realistic? • “I want to get fit” • Is this measureable? • “I want to finish the Auckland Round the Bays fun run”

  12. Don’t “I will pick up a 15kg weight from floor to chest height” “I want to pick up my grandchild by the end of the month” Simple is best Do

  13. Break big goals into smaller, achievable goals • Example: person with severe TBI has the goal to be an airline pilot • Break this big goal down into smaller ones: • “I will go to the airport and watch planes each week” • “I will go on a flight simulator next school holidays” • I will save $10 a week towards a flight on a plane” • “I’ll be able to catch the bus to the airport on my own by September” • “I will be able to iron my own shirt by the end of September”

  14. Use family & community supports • “I’ll go to a rugby game with my cousins on Saturday” • Remember the client’s budget & situation • No point setting up a gym programme if the client can’t afford to pay the gym membership long term • True community participation • Not just disability programmes • “I will have one friend in 6 months’ time” • Risk huge sense of failure if not achieved

  15. How ACC decides the amount of care to fund

  16. ACC meets client & gathers information Support Needs Assessment Amount of HCSS needed HCSS supplier • Does current package meet client needs? • How can we help client reach their goals? • Called an Integrated Rehabilitation Assess-ment in STCC/branch • Assessor advises on client abilities & impact of impairments • ACC decides type & level of support needed • Consider alternatives to human support • Evidence of client need • Client & family/ whanau situation • Relevant ACC legislation & regulations • Most cost-effective solution (short-term and long-term) • Type & amount of service already approved by ACC • Outcome that HCSS must achieve for the client How ACC decides Talk to client Talk to client Talk to client Background to need Assessment Decision Referral

  17. Questions?

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