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How to Determine if an SME is Ready for VoIP

How to Determine if an SME is Ready for VoIP. Questions To Ask : Do they have multiple sites? Are they having call-flow issues? Do they want one access point for customers? Do they desire improved productivity with unified messaging? Are they frustrated with their current carrier?

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How to Determine if an SME is Ready for VoIP

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  1. How to Determine if an SMEis Ready for VoIP • Questions To Ask: • Do they have multiple sites? • Are they having call-flow issues? • Do they want one access point for customers? • Do they desire improved productivity with unified messaging? • Are they frustrated with their current carrier? • When will their current contract expire? • No phone system because of high up-front costs • Centrex Customers who want more control

  2. Continued/... • OpEx (Moves, Adds, Changes) of Existing System Excessive • (Typical Business has a MAC involving 12% of its users with an average cost of £150 per user) • Specific Application Demands (segment by Vertical Market) • Impending move or expansion • Mobile staff • Less than one year remaining on current voice/data contract

  3. Business Issues & Solutions

  4. Business Issues & Solutions

  5. Phone System User Experience Old Way Better Way

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