Courtesy Sujiths Consultancy Serviices, Coimbatore

1. CourtesySujiths Consultancy Serviices, Coimbatore Does your organization has any of the following problems? Are you searching for solutions to prove your power? If your answers are YES for more than 10 issues, please take swift action to rectify the in and outside evils to realize your customer needs and also to be branded as, “THE EXCELLENT SUPPLIER”.

2. Sujiths Consultancy Serviices, Coimbatore • Employee mindset & approach is not towards 100% compliance of customer needs – Yes or No • At times your message in letters & e-mails are not right thus customer misunderstand – Yes or No • Sometimes delay in shipments are due to lack of involvement by employees– Yes or No • Lethargy or non accountability or responsibility are there among the employees – Yes or No • Employee commitments are reducing at some stage in execution of customer order – Yes or No

3. Sujiths Consultancy Serviices, Coimbatore • Delay in reply or decision making results, frustration by customer or representative – Yes or No • Awareness on customer requirements and the global scenario needs improvement – Yes or No • Needs and demands of the customers are changing frequently results in confusion • Sometimes, orders are rejected, due to early delivery schedule requirements of customer– Yes or No • Customer relationship with Marketing Dept is good but reverse in completion of order promise – Yes or No

4. Sujiths Consultancy Serviices, Coimbatore • Customer is satisfied with organization set up but total displeasure on performances – Yes or No • Customer envoy always run behind our employee to get completed the given order – Yes or No • Dependence of employees are greater than the system to know the order status – Yes or No • Customer complaints on quality is happening often in process and final stages of product – Yes or No • Non - fulfillment of customer needs sometimes results in firing or scolding by customer – Yes or No

5. Sujiths Consultancy Serviices, Coimbatore • Now and then many enquiries or orders have not been accepted due to price factor – Yes or No • Shipment commitments are not fulfilled regularly or done through modification – Yes or No • Generally delayed shipments or about 20% of shipments are at organization cost – Yes or No • Delay in delivery and request for order amendment by organization is regular happenings – Yes or No • Re - process of product happens commonly that results in higher non quality cost – Yes or No

6. Sujiths Consultancy Serviices, Coimbatore • Rejections or rework of process or final products are happening frequently or increasing – Yes or No • Defects or similar mistakes are abnormal or happenings repeatedly in process or at final stage – Yes or No • Re -inspection of final products are common, resulting disappointment to the customer – yes or No • Abnormal - wastages, rejections and reworks are often taking place in process and final stages – Yes or No • Debit notes to suppliers are regular for the defects in the materials or outsourced items - Yes or NO

7. Sujiths Consultancy Serviices, Coimbatore • Day to day expenses are increasing or practically no control over the expenses – Yes or No • Sometimes actual stores, spares and material purchases exceeds planned level – Yes or No • Every so often excess production is increasing against the planned level – Yes or No • Organization profit is reducing day by day and cause worry about the future – Yes or No • Existing system or modification effected in it ,is not producing the desired results – Yes or No

8. Sujiths Consultancy Serviices, Coimbatore • Delay in delivery by contractors are common due to their overloaded job work – Yes or No • Product or process non conformity is regular and common during order course of action Yes or No • Analysis of Pre shipment & post shipment costing is not instantly after shipment – Yes or No • Problem solving tools adopted are not effective in achieving the expected results – Yes or No • Actual performances are differing negatively to the organisation plan of action – Yes or No

9. Sujiths Consultancy Serviices, Coimbatore • Many times approvals are received from customer or representative not on time – Yes or No • Periodical trainings are not provided to the employees to improve productivity – yes or No • Non-analysis of facts and figures of the proceedings results in lower output /yield – Yes or No • Resources utilization are not evaluated on regular basis to get improved productivity – Yes or No • Remedial actions applied on customer feedbacks, are not producing positive results – Yes or No

10. Sujiths Consultancy Serviices, Coimbatore • The impact of rupee appreciation against USD resulted earlier in low profit or nil profit – Yes r No • Buyer refusal to compensate the rupee issue forced in cancellation of more orders – Yes or No • Training programs for Managers, Supervisors and Operators are not there regularly – Yes or No • There is no effective link between production plan and financial cash flow forecasts – Yes or No • The existing procedures followed does not help to solve the variation in quality standards – Yes or No

11. Sujiths Consultancy Serviices, Coimbatore • There is no right tracking system to easily find out the order status and to do work- Yes or No • There is no consistency by suppliers & sub-contractors in discharging their promises – Yes or No • It is not easy to open doors with potential customer and get going easily as expected – yes or No • Managers are carrying out their task or given job as facilitator instead of go-getter – Yes or No • Potential problems are not solved immediately due to in inadequate time to think – Yes or No

12. Sujiths Consultancy Serviices, Coimbatore • To Delight the Customer • contact • JAYARAMAN. K, • Chief Executive Officer • E Mail: sujiths@airtelmail.in, srividh@airtelmail.in