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Streamline Business Processes in Real Time with Business Activity Monitoring

Session id: 40290. Streamline Business Processes in Real Time with Business Activity Monitoring. Prashant Nema Principal Product Manager Oracle Corporation. Agenda. The Corporate Business Process The Business Process Management System Business Process Integration

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Streamline Business Processes in Real Time with Business Activity Monitoring

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  1. Session id: 40290 Streamline Business Processes in Real Time with Business Activity Monitoring Prashant NemaPrincipal Product Manager Oracle Corporation

  2. Agenda • The Corporate Business Process • The Business Process Management System • Business Process Integration • Business Process Optimization

  3. Manual Business Process – Basics • What is the Business Process? • Manifestation of a corporate activity • Who are the Participants in the Process? • People, Systems, Other processes • How do I want the process to be Executed? • Manual, Automated, or Hybrid • What Control do I have on the process ? • Activate/deactivate, Check Status, Monitor route of Flow • Can I Optimize the Business Process? • Efficiency, Behavior, Exceptions, Breakup/Merge

  4. Manual Business Process Basics – An example Purchasing Dept. 3 Purch. Manager Dept. Employee 2 1 3 2 Dept. Manager Suppliers Procurement Process

  5. Manual Procurement Process – Reflect the Basics • What is the Business Process? • Manifestation of a Procurement activity • Who are the Participants in the Process? • Employees, Dept Managers, Purchasing Dept, Systems to create documents, supplier selection processes, Suppliers • How do I want the process to be Executed? • Don’t have a choice, Mostly Manual • What Control do I have on the process ? • Very little or no control, Now way monitor route of Flow • Can I Optimize the Business Process? • Miniscule or None, No metrics to decide

  6. Real-time Business Monitoring? • Dept Manager • Where is a requisition now that I approved or rejected? - NO • What is the total cost in supplier orders raised for my Dept this month and YTD? - NO • Purchasing Manager • How many invalid requisitions were sent and rejected for the particular Dept this month? - NO • What is the status on all the open requisitions for purchase? - NO • VP of Purchasing • Average time taken to handle a requisition? - NO • Can we Improve or Optimize the Procurement Experience? - NO • Chief Operations/Process Officer • End to end status of an the Procurement Process - NO

  7. Agenda • The Corporate Business Process • The Business Process Management System • Business Process Integration • Business Process Optimization

  8. Business Process ManagementSystem(BPMS) - Basics • Discover the Business Process • Manifestation of a corporate activity • Model the Actions & Participants • People, Systems, Other processes • Deploy and Execute the process • Manual, Automated, or Hybrid • Manage the process • Activate/deactivate, Check Status, Monitor route of Flow • Optimize the Business Process • Efficiency, Behavior, Exceptions, Breakup/Merge

  9. Manage Optimize OracleAS Integration as BPMS Run-Time Design-Time Model Design-TimeRepository Run-TimeRepository Deploy Process Engine Adapters B2B Engine OracleApplication Server 10g(J2EE)

  10. Start Requisition Purchasing Dept. Check Request InValid Requisition Valid Valid Requisition No Yes Dept. Employee Check document Purchase Order Purch. Manager Is PO? Supplier Order No Yes Dept. Manager End Suppliers OracleAS Integration BPMS - An example Procurement Process

  11. BPMS for Procurement Process – Reflect the Basics • Discover the Business Process • Manifest the Procurement activity • Model the Actions & Participants • Employees, Purchasing Dept, Systems to create documents, supplier selection processes, Suppliers • Deploy and Execute the Process • Hybrid = Manual + Automated • Manage the process • Complete control. Monitor route of Flow • Optimize the Business Process? • Yes. Collect Process metrics & Monitor Business activities

  12. Real-time Business Monitoring? • Dept Manager • Where is a requisition now that I approved or rejected? - YES • What is the total cost in supplier orders raised for my Dept this month and YTD? - YES • Purchasing Manager • How many invalid requisitions were sent and rejected for the particular Dept this month? - YES • What is the status on all the open requisitions for purchase? - YES • VP of Purchasing • Average time taken to handle a requisition? - YES • Can we Improve or Optimize the Procurement Experience? - YES • Chief Operations/Process Officer • End to end status of an the Procurement Process - YES

  13. Agenda • The Corporate Business Process • The Business Process Management System • Business Process Integration • Business Process Optimization

  14. OracleAS Integration BPMS & beyond – The Three foundations EndPoint Mgmt Process Mgmt Data Mgmt

  15. All Your ProcessesBusiness Process Management request End Points BPM po notification Events poa • Process Flows

  16. All Your End PointsEnd Point Management Legacy System Packaged Application Internal App Processes Internal App EPM Supplier customer Custom Application Trading Partner Events • Applications • Trading Partners • People

  17. All Your DataEvent Management End Points Processes Order as SAP iDoc EM Reqquistion in OAG Supplier Via RosettaNet • Translation • Transformation • Validation Supplier Via EDI

  18. BPI Trading Partner Management Business Process Management Business Activity Monitoring Business Events Error Handling Process Management Workflow Process Optimization Organizational Management Process Automation Event Management Profile Management Exchange Formats Industry Processes Alerts Reporting Logging Auditing Data Mining Transformation Translation Validation Visual Tools Metadata Repository Data Internationalization Connection & Endpoint Management Message Protocols Delivery Protocols Routing Adapters OracleAS IntegrationBusiness Process Integration Services & More

  19. Agenda • The Corporate Business Process • The Business Process Management System • Business Process Integration • Business Process Optimization

  20. Business Optimization Business Process Optimization Business Activity Monitoring Business Process Monitoring Business Process Integration Customers Packaged Apps Legacy Systems Trading Partners

  21. Path to Business Optimization • Leverage your Business Data, Processes and Systems • Deploy a Business Process Integration(BPI) Platform • Model and Run – Manifest Business Processes • Integrated Enterprise - Automation, transparency • Business visibility – Process Monitoring • Create Business Indicators to measure against – Activity Monitoring • Evaluate Process Efficiencies – Streamline your Business Processes

  22. Business Process Monitoring (BPM) • Needs a BPI platform • Its not BPI Infrastructure administration (I.e. in OEM) • Allows to know the current status of my Business Process Instances • Check for Errors raised in my Process Flow • Represents the Path or route taken by Business Events participating in the Business Process • Ability to monitor Long lived Processes – • Current Step of Execution, • State of Error, • Completed in time

  23. Start Start Requisition Requisition Check Request Check Request InValid Requisition Valid InValid Requisition Valid Valid Requisition Valid Requisition No No Yes Yes Check document Check document Supplier Order Supplier Order Is PO? Is PO? Supplier Order Supplier Order No Yes No Yes End End Procurement Process Monitoring Status –“check document” Waiting for Supplier Order Status – Not Started

  24. Data Business Activity Monitoring (BAM) • Enabled by an Event driven Process Integration Platform • Meta Model based Runtime Repository • Essential tool for the Real-time enterprise • Business advantage – early signs, proactive actions, allows longer response • Answer questions like – • Invalid requisitions rejected by Purchasing for a Dept this month = 20 • Average Order and total cost in Purchasing this YTD(or month) = $ 2 M Agreements & Connections Business Metadata & Alert Definitions

  25. Data Procurement Activity Monitoring • Manufacturing Budget for year – $12 M • Multiple Suppliers provide year round • Dept. Manager wants to prevent monthly purchases over 1M • Self sets a Activity Monitor for requisition totals for 0.8 M for the month. • If reached before 27th of Month – • Proactively allows Manager to prevent further purchases • Hold current open requisitions in Purchasing, identify and cancel if required • Detect Early & Respond Quickly Agreements & Connections Common Data and Meta data Repository

  26. Start Requisition Check Request InValid Requisition Valid Valid Requisition No Yes Check document Supplier Order Is PO? Supplier Order No Yes End Business Process Optimization (BPO) • BPI + BPM + BAM = enables BPO • Business optimization • Efficient Business Processes • Reduced Operation Costs • Improved Customer Service • BPO answers questions like • How long does it take to handle a requisition? – 2 days • What is the average supplier response time? 1 day • What are the ineffective or least used processes in the Organization?

  27. Start Requisition Check Request Valid Requisition InValid Requisition Valid No Yes Check > 1000 No Create Supplier Order Supplier Order Check document Is PO? Supplier Order No Yes End Procurement Optimization

  28. D E M O N S T R A T I O N Business Process Optimization with OracleAS Intgegration

  29. Business Process Streamline - Future releases • Process Monitoring Console • Monitoring Reports • Save, Schedule and Deliver • Activity Reports • Alert Manager, Notification • Optimization Reports • Business Process Attributes • Impact analysis • Manage Process status – On Demand • Alert Manager • Portal/Discoverer Integration

  30. Session Summary • The Corporate Business Process • The Business Process Management System • Business Process Integration • Business Process Optimization

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